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athenaCollector Electronic Medical Record (EMR) delivers more than just a conventional medical billing system with its Cloud-based Practice Management and Revenue Cycle Management (RCM) tools. The software is developed by athenahealth and helps practices collect payments as fast as possible, by reducing the processing and collection time. The major administrative and clinical tasks can be easily automated, reducing the workload and stress off of the staff’s shoulders.
The software is system is highly capable in terms of financial management and provides a number of integrated functionalities. The most important features include claims processing, claims scrubbing, code & charge entry, compliance tracking, and dunning management. Tasks like insurance verification and invoice generation are also made easier through athenaCollector.
The software also provides financial advice in terms of quotes and estimates, along with remittance assistance. It can handle practices of all sizes and specialties equally well and help speed up their collection periods.
With a huge client base of above 72,0000, athenaCollector is one of the biggest RCM tools out in the market. It provides a Cloud-based as well as Web-based hosting and SaaS deployment. The software support is extremely helpful and a live representative is available 24/7 to handle all your queries. The training provided is also pretty comprehensive and contains online videos, webinars, documentation and in-person training sessions.
Overall
Ease of Use
Customer Support
Functionality
Pros: athenaCollector EMR Software enables easy report generation and patient information can be accessed in a breeze.
Cons: At times the software does not save the information that was added, so we have to retype.
Verdict: athenaCollector is a good platform to automate daily administrative and financial tasks.
David, Thrive Medical Clinic
Feb, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: The cloud based software is very convenient. Its easy to access from anywhere, but also reduces the amount of server storage we need. Its effective for smaller practices like us.
Cons: The reporting could definitely be improved. Even once created, you still need to tweak with the settings to get what you need.
Verdict: AthenaCollector is really robust. Its a solid pick.
Smith, Medical Practice
May, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Great support!
Cons: Its been pretty difficult to figure out how to use it. At times it can be slow and unintuitive.
Verdict: Its the best weve found so far.
James, Princeton Family Care Center
May, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: The regular updates.
Cons: The user interface is just so difficult to get around. Its hard to figure out where your meant to enter data and a lot of the times it feels slow and clunky. Uploading payment info is horrendously slow.
Verdict: Its been way too over complicated.
Grant, Center Point Health Clinic
Mar, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Can generate a lot of useful metrics. Its a very powerful EMR software in that sense.
Cons: The customer support.
Verdict: Athena isnt a bad pick, but id like their support to improve.
Benny, Lake Valley Health Care
Feb, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Entering patient information is smooth and quick. Easy to implement, cost effective and is always updated.
Cons: Payments have to be entered manually.
Verdict: Athena offers great value.
Layla, Brownwood Health Care
Feb, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Some useful features.
Cons: For the cost, id really expect far better service.
Verdict: Very unimpressive. Not our billing software.
Harold, Health care
Dec, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Its really easy when looking patients and their documents. The way the UI keeps things organized is also well designed.
Cons: None.
Verdict: Its clearly designed for medical billing, and does a great job.
Ada, Branson Community Health Clinic
Sep, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Transitioning over to Athena has been an easy and smooth process. All of our data was moved over pretty seamlessly and accurately. The training has been going well, with all of their resources and staff who have been incredibly helpful.
Cons: I dont really like the user interface much, so maybe that could be improved.
Verdict: AthenaCollector has been fantastic so far!
Rose, Westbrook Chiropractic and Associates
Aug, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The training videos and resources have helped a lot.
Cons: The cost of all the features and other software.
Verdict: Athena has been pretty helpful so far.
Mary, Silverton Future Care
Aug, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The meaningful use tab is really helpful and is a good feature to have. Its a useful reminder for screenings and whatnot.
Cons: I think there were some aspects which have been left out in training, which dont set a completely realistic expectation for what its like when live. Ideally the customer support should respond quicker. Claims need to be improved too.
Verdict: For the most part I like athenaCollector a lot, but I think there needs to be improvements.
Perry, Beech Health Care
Aug, 2020
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