athenahealth-ehr-software EHR and Practice Management Software

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Rating

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  • Ease of Use
  • Customer Support
  • Functionality

athenahealth EHR Software

Rating: 4
Reviews: 226
: Apr, 2022

athenahealth Electronic Health Records (EHR) Software, recently named 2022 Best in KLAS for both Small Practice Ambulatory EMR and Practice Management (PM), athenaClinicals, for 10 or fewer physicians, and Ambulatory RCM Services, athenaCollector, is one of the largest Electronic Medical Records (EMR) Software companies in the US. The Massachusetts-based company provides Cloud-based EMR, Practice Management (PM) & Medical Billing software to more than 160,000 healthcare providers across the country. athenahealth EMR system enables patient engagement and improves care coordination, with built-in population health management functionality to support larger organizations such as hospitals, ACOs (Accountable Care Organizations), and PCMHs (patient-centered medical homes).

athenahealth Electronic Health Records (EHR) Software provides support for multiple specialties including Nephrology, Family Medicine, Urology, Cardiology & Pediatrics to name a few. athenahealth EMR currently works with a network of more than 160,000 providers. The software also comes with an integrated Practice Management (PM) module that is designed to simplify the administrative and medical billing operations in medical practice. Features like e-Prescribing (e-Rx) and built-in specialty clinical content are included in the EMR solution.

For providers choosing athenahealth Medical Billing Services, the software is included for free, making the solution a one-stop shop. The bi-directional interface which connects to other departments such as pharmacies, labs, and radiology is also included. Users can also enjoy features like e-faxing, paying bills, text alerts, and a Patient Portal that allows patients secure access to their medical history, lab results, medications & other details.

With athenahealth Gamify Systems staff productivity is maximized and revenue cycle outcomes improve by instilling game concepts in daily workflow routines. The idea is to reward employees when their performance rates have increased hence driving proficiencies into day-to-day tasks.

athenahealth EHR Software is the all-in-one solution featuring Cloud-based Electronic Medical Records (EMR), Practice Management (PM), Patient Portal, interoperability & a comprehensive medical billing service that makes athenahealth one of the best value for money propositions for healthcare providers today.

User Reviews for athenahealth EHR Software

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Great ease of use, receptive customer service and barely any system downtime. It is brilliant!

    Cons: It is definitely the most costly service we have used!

    Verdict: I will not call it perfect but a solid product and streamlines our workflows excellently

    Sheryl, Family Medicine & Care

    Feb, 2022

    • Overall

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    Pros: Very adaptable and has really good support.

    Cons: It is costly, but I think what it offers makes up for it.

    Verdict: Very satisfied overall.

    Seth, Seth MD

    Jan, 2022

    • Overall

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    Pros: The fact its an EHR and you can outsource billing is great.

    Cons: Athena dont always give info back to the billing team, which obviously causes confusion.

    Verdict: Overall its a good software to use and gives you loads of options.

    Cameron, Maxsus Care Clinic

    Jan, 2022

    • Overall

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    Pros: Incredibly easy to add referrals and complete progress notes.

    Cons: I dislike the letter format and it cant be changed.

    Verdict: Amazing ease of use for providers.

    Elaine, Private Practice

    Jan, 2022

    • Overall

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    Pros: The billing component is extremely beneficial and the product continues update with changed in modern health care.

    Cons: Too much scrolling within a patient chart and quality reports cant be adjusted.

    Verdict: Similar to other EMR, works great for some practices but not so well for others.

    Jennifer, The Medical Centre

    Jan, 2022

    • Overall

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    Pros: Communication is brilliant with athena text and secure messaging. Many documentation options for different needs.

    Cons: Medical records are tedious because scanning documents does not have the information show up in the charting system.

    Verdict: Very accessible software with great communication services.

    Catherine, Trinity Healthcare

    Jan, 2022

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: Very easy to pull medical records from other physicians who also used the system.

    Cons: Customer service would never give a straight forward answer.

    Verdict: Great product but customer service is lacking.

    Patrick, Health Star Clinic

    Dec, 2021

    • Overall

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    Pros: All of our claims go out clean and are paid very quickly. The text messaging is also great.

    Cons: No interface with the EPIC software.

    Verdict: I loved athenas core values. It was user friendly and had great overall program functions.

    Coleen, Boulder Care Center

    Dec, 2021

    • Overall

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    Pros: For an EMR its really easy to use.

    Cons: Occasionally get issues with wrong names showing up for appointments.

    Verdict: I like using it.

    Jillian, Texas Health Clinic

    Nov, 2021

    • Overall

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    • Customer Support

    • Functionality

    Pros: Its really easy to keep up with whats been happening with patients for the day and to grab medical records from other physicans.

    Cons: I could never really get any proper help with things. The customer support isnt the best.

    Verdict: Its fine but I really think that the support needs improving.

    Will, Serenity Health Services

    Nov, 2021

    • Overall

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    Pros: I would choose it over most other EMR software since its so easy to write up documents, to keep things organized like medical history etc.

    Cons: I didnt really get it at first, but once I did it was super easy to use.

    Verdict: My overall opinion is that its a great choice

    Albert, Community Health Center

    Nov, 2021

    • Overall

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    Pros: I like how much information that can be shared with athenaOne and its very versatile with patient care.

    Cons: It took quite a bit to learn all the features and to use it properly.

    Verdict: Im very satisfied so far. Its a really good tool.

    Laurell, Cancer Treatment Center

    Nov, 2021

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: I love atheneahealth EMR Software ability to customize order sets and templates. I like that it is affordable even for smaller practices and is very easy to use

    Cons: Changing pages often gets a bit laggy

    Verdict: Good experience

    Kim, Main Pediatrics

    Jun, 2021

    • Overall

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    Pros: The UI seems really optimized.

    Cons: I really want it to be able to interface with other EMR software.

    Verdict: Good mostly, but it seems to have slowed a bit after some updates.

    Benny, Orthopedic Center of Health

    Feb, 2021

    • Overall

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    • Customer Support

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    Pros: The software is fairly easy to use and the documentation is very simple

    Cons: Sometimes there is too much information and it can be repetitive, it slows down the workflow

    Verdict: The software is alright overall

    Ben, Pinnacle Medicine

    Jun, 2020

    • Overall

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    Pros: Great billing functionality.

    Cons: Very poor customer service.

    Verdict: Very comparable to other EMR software.

    Danny, Surgical Associates

    Jun, 2020

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