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athenahealth Electronic Health Records (EHR) Software, recently named 2022 Best in KLAS for both Small Practice Ambulatory EMR and Practice Management (PM), athenaClinicals, for 10 or fewer physicians, and Ambulatory RCM Services, athenaCollector, is one of the largest Electronic Medical Records (EMR) Software companies in the US. The Massachusetts-based company provides Cloud-based EMR, Practice Management (PM) & Medical Billing software to more than 160,000 healthcare providers across the country. athenahealth EMR system enables patient engagement and improves care coordination, with built-in population health management functionality to support larger organizations such as hospitals, ACOs (Accountable Care Organizations), and PCMHs (patient-centered medical homes).
athenahealth Electronic Health Records (EHR) Software provides support for multiple specialties including Nephrology, Family Medicine, Urology, Cardiology & Pediatrics to name a few. athenahealth EMR currently works with a network of more than 160,000 providers. The software also comes with an integrated Practice Management (PM) module that is designed to simplify the administrative and medical billing operations in medical practice. Features like e-Prescribing (e-Rx) and built-in specialty clinical content are included in the EMR solution.
For providers choosing athenahealth Medical Billing Services, the software is included for free, making the solution a one-stop shop. The bi-directional interface which connects to other departments such as pharmacies, labs, and radiology is also included. Users can also enjoy features like e-faxing, paying bills, text alerts, and a Patient Portal that allows patients secure access to their medical history, lab results, medications & other details.
With athenahealth Gamify Systems staff productivity is maximized and revenue cycle outcomes improve by instilling game concepts in daily workflow routines. The idea is to reward employees when their performance rates have increased hence driving proficiencies into day-to-day tasks.
athenahealth EHR Software is the all-in-one solution featuring Cloud-based Electronic Medical Records (EMR), Practice Management (PM), Patient Portal, interoperability & a comprehensive medical billing service that makes athenahealth one of the best value for money propositions for healthcare providers today.
Overall
Ease of Use
Customer Support
Functionality
Pros: Great ease of use, receptive customer service and barely any system downtime. It is brilliant!
Cons: It is definitely the most costly service we have used!
Verdict: I will not call it perfect but a solid product and streamlines our workflows excellently
Sheryl, Family Medicine & Care
Feb, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Very adaptable and has really good support.
Cons: It is costly, but I think what it offers makes up for it.
Verdict: Very satisfied overall.
Seth, Seth MD
Jan, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: The fact its an EHR and you can outsource billing is great.
Cons: Athena dont always give info back to the billing team, which obviously causes confusion.
Verdict: Overall its a good software to use and gives you loads of options.
Cameron, Maxsus Care Clinic
Jan, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Incredibly easy to add referrals and complete progress notes.
Cons: I dislike the letter format and it cant be changed.
Verdict: Amazing ease of use for providers.
Elaine, Private Practice
Jan, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: The billing component is extremely beneficial and the product continues update with changed in modern health care.
Cons: Too much scrolling within a patient chart and quality reports cant be adjusted.
Verdict: Similar to other EMR, works great for some practices but not so well for others.
Jennifer, The Medical Centre
Jan, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Communication is brilliant with athena text and secure messaging. Many documentation options for different needs.
Cons: Medical records are tedious because scanning documents does not have the information show up in the charting system.
Verdict: Very accessible software with great communication services.
Catherine, Trinity Healthcare
Jan, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Very easy to pull medical records from other physicians who also used the system.
Cons: Customer service would never give a straight forward answer.
Verdict: Great product but customer service is lacking.
Patrick, Health Star Clinic
Dec, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: All of our claims go out clean and are paid very quickly. The text messaging is also great.
Cons: No interface with the EPIC software.
Verdict: I loved athenas core values. It was user friendly and had great overall program functions.
Coleen, Boulder Care Center
Dec, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: For an EMR its really easy to use.
Cons: Occasionally get issues with wrong names showing up for appointments.
Verdict: I like using it.
Jillian, Texas Health Clinic
Nov, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Its really easy to keep up with whats been happening with patients for the day and to grab medical records from other physicans.
Cons: I could never really get any proper help with things. The customer support isnt the best.
Verdict: Its fine but I really think that the support needs improving.
Will, Serenity Health Services
Nov, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: I would choose it over most other EMR software since its so easy to write up documents, to keep things organized like medical history etc.
Cons: I didnt really get it at first, but once I did it was super easy to use.
Verdict: My overall opinion is that its a great choice
Albert, Community Health Center
Nov, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: I like how much information that can be shared with athenaOne and its very versatile with patient care.
Cons: It took quite a bit to learn all the features and to use it properly.
Verdict: Im very satisfied so far. Its a really good tool.
Laurell, Cancer Treatment Center
Nov, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Great billing functionality.
Cons: Very poor customer service.
Verdict: Very comparable to other EMR software.
Danny, Surgical Associates
Sep, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Nothing
Cons: There is no app for patients or relatives to use and when asking about it the support sucked, they kept dodging the question and kept me waiting FOR 20 MINUTES
Verdict: I genuinely think its terrible.
Kathy, Medical Practitioner
Aug, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: I love atheneahealth EMR Software ability to customize order sets and templates. I like that it is affordable even for smaller practices and is very easy to use
Cons: Changing pages often gets a bit laggy
Verdict: Good experience
Kim, Main Pediatrics
Jun, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The UI seems really optimized.
Cons: I really want it to be able to interface with other EMR software.
Verdict: Good mostly, but it seems to have slowed a bit after some updates.
Benny, Orthopedic Center of Health
Feb, 2021
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