• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customer support always helps me whenever i am stuck. Other than that the system is very user friendly and easy to use.

Cons: The videos aren't always updated. Please upload the latest videos.

Verdict: Great customer and tech support.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The best thing about the software is its functionality which is extremely simple and efficient.

Cons: No cons but the only small issue is that it lags some times.

Verdict: The software is overall great we are very happy

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great customer service. Responsive to any questions and issues that is the best part.

Cons: Still some bugs in the software. I hope the new update will remove them.

Verdict: A unique EHR with best features

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like seeing all practitioners schedules at one time instead of looking up each individual. The software is extremely simple to use too.

Cons: Unable to double book in slots is possibly my biggest complaint. Please do something about it.

Verdict: An efficient EHR software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is very intuitive, making it easy to use from day one. We are a multi-disciplinary clinic, and Athena supports the needs of each discipline smoothly.

Cons: Athena does not allow for double-booking two patients at the same time. Please do something about it.

Verdict: Great software, we are satisfied.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is easy to use and navigate. The program was easy to learn and I think anyone can learn how to use this fast.

Cons: The only con I can think of is the schedule does not refresh on its own and it would be helpful if it did. Rest is fine

Verdict: Recommendation to everyone

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to learn and a tutorial included if you need training. Ease of having billing, rx scribe and med records in one place. Amazing program. Just love everything.

Cons: Everything is going great. We had no issues yet

Verdict: ATHENA is the best

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great customization ability. The templates provided are awesome. Easy documentation

Cons: The system lags at times. Other than that we have no issues.

Verdict: Great Billing Process

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This product is very easy to learn and very functional for the day to day office use and practice management. Great functionality

Cons: Customer service takes a long time to respond to our requests.

Verdict: Overview of Athena

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Software is user friendly. Building claims are easy, software checks for billing mistakes and scrubs claim before you submit them to insurance carriers. Great software.

Cons: The billing process is a bit complicated.

Verdict: Claims are correct

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great prices: Priced a lot and this was the best around. EHR and PM Bundle: For that great price we got EHR and PM together.

Cons: Not so great at implementation. Not great customer support after purchase.

Verdict: A reasonable price for the software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Simplicity. Ability to customize. Most functions are intuitive and easy to learn. Screens are clean and easy to navigate.

Cons: Live training is a waste of time and money. Advertised pricing is for new clients only!

Verdict: Meets my needs

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use for scheduling. Reminder text and calls. Note system is easy to use. Statements easy to review and print.

Cons: Separating cases for insurance, self-pay, and auto. Charge for every little thing.

Verdict: Needs some improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Appointment scheduling and billing are the best features. Very user friendly software and webinars are always available.

Cons: Video tutorials in the initial stages are not very helpful.

Verdict: Athena at your finger tips

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Relatively easy to use, very detailed program for billing and documentation. Customer support service is very nice and always helpful.

Cons: Redesigning some of the documentation templates are slightly complicated, but gets easier with practice.

Verdict: Athena over any other software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Customer support, being able to do a live chat, promptness of a response. And easy navigation. Readable updates

Cons: As far as the cons oh, I wish there were more email lines especially when a client has more than one email or split parents.

Verdict: Athena is an excellent EHR software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Provides ease of use customer support service is very responsive. Great tutorial videos.

Cons: There is nothing that we do not like about the software.

Verdict: Great addition to our company

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is very easy to user and user friendly. Billing system is great and efficient.

Cons: The only thing that needs improvement is the customer service.

Verdict: Hard to communicate with support

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The support team is responsive, and will spend the time with you. A robust software for clinical use.

Cons: Can get caught up in a loop of being sent to different departments. Other than its fine. Functionality is bit complex

Verdict: Customer support service is very efficient

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: An Intuitive software and easy ton access anywhere - I even logged in when I traveled abroad.

Cons: Too many screens and clicks waste a lot of time

Verdict: Cost effective but needs improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great EHR software suitable for all types of practices. Provides great efficiency and productivity.

Cons: No cons at the moment love the software.

Verdict: Customer support is great to work up

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love that this software has its own clearing house so you do not have to mess with a separate one and pay for something else.

Cons: The customer support really needs worked on. I feel like I was always being transferred and was not getting any answers. Needs improvement.

Verdict: A user friendly software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The product provides easy navigation and is very easy to use. The sales rep was the best part of the entire experience.

Cons: The customer service is non existent. Training process needs improvement.

Verdict: Customer service is not good at all

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of use, simplicity of charting for nurses and doctors, electronic billing and ERA is a great feature.Easy to learn.

Cons: The lack of customization for reminder texts, cannot add specific messages as reminders, also sometimes it is hard to reach customer service!

Verdict: The product has great value

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: What I like most about this product, It's very user friendly, Customer support is at your finger tips.

Cons: The only thing I can think of is the updating of Java to run the program, some times is a pain. but once it's update it's all good.

Verdict: Athena is all you need

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is very efficient. Provides easy documentation and is very easy to use.

Cons: The software from time to time and sometimes it even crashes.

Verdict: Satisfactory software needs to improve

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I corporate referred back to the contract and essentially said 'too good.

Cons: I have lost my EHR records in my practice so my patients and colleagues can't reach my previous records.

Verdict: We are using to document our patient medical records coding and we will use for some when looking for documents and medical information.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easier to get signed up with insurance companies.

Cons: Needs more medical support, unable to evaluate certain aspects of the program

Verdict: Was better earlier

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It incorporates everything an office needs to accomplish and tries to make it complete providing a through coverage of all aspects of a medical practice, large or small.

Cons: A little bit pricey, the accounting portion is extremely hard to learn and takes a lot of time.

Verdict: You need lots of practice and to really finally understand how it works.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The support staff is extremely patient and takes the time to walk me through each step.

Cons: The billing process needs improvement. Also, the software lags at times. Do something about it, it is really frustrating.

Verdict: Great Customer Support Service

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is a great tool for a growing business. Tutorials and the help desk make all the difference in learning how to use the system with efficiency.

Cons: No cons at the moment of use. Do not know about future.

Verdict: Great recent update! Nice interface

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is easy to use even for people who aren't computer literate. The service is always friendly as well. Keep it up!

Cons: Some improvement is needed in every section.

Verdict: Keep up the good work Athena!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Support, the videos online and the phone support are great. Answer quickly and don't speak down to you. Really excited about the updates.

Cons: When printing a bill for the patient, we lose history, the date printed changes to most recent date.

Verdict: Best customer support in the market

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of using clinical documentation and templates are very user friendly and it helps in the charting process

Cons: Wont complete certain claim forms completely and also customer service sinks

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is also great as they are always making updates many of which are made based on customer requests. They are extremely available and really take the time to help solve the problem. Simply amazing.

Cons: The initial navigation was a bit difficult but it got better with time and experience.

Verdict: Athena EHR never lets you down

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It's friendly use and very professional. When I use it I adapt very fast to the system. Gets better everyday.

Cons: Nothing, i just love how user friendly it is.

Verdict: Best EHR in the market, and the best one i ever used.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: User friendly, EMR and billing in one system, card on file, works with other outside companies, instant messaging. All the features that the software offers are great.

Cons: Support tickets take too long, payment plans can not be added to account until claim is processed. Support really needs to improve a lot.

Verdict: Overall a decent EHR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Charge entry and the tools available to process claims are very helpful as well.

Cons: It seems like we have repetitive problems that keep occurring.

Verdict: Getting better

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: All in one package to include billing and documentation is very amazing. Very intuitive full service EHR with great abilities of customization.

Cons: The software doesn't work that well on Apple ios than it works on windows.

Verdict: A great EHR to use

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: They have so many customers, they literally are a top class EMR company.

Cons: Material facts of our arrangement changed and Athena would not refund our deposit so our company lost money for the two training sessions we received. This was disappointing.

Verdict: Simply a ROBUST EMR software. Just great.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The billing system is good. My experience with customer service has been the best.

Cons: There are color coded columns, ability to apply templates over templates without taking out exception days, ability to write a visible book note at the top of the doctor's schedule to alert the schedules. More video tutorials should be added.

Verdict: Better than its competitors

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The general aesthetic is nice to look at and it is simple to learn and navigate. The system is also very user friendly and offers great many features.

Cons: t would also be more efficient to search and input ICD 10 codes in Athena rather than using Google to search for the codes. There should be in software search option.

Verdict: My Review For Athena EMR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use EMR. Communication with patients is so easy of the portal. The interface is very good and up to date.

Cons: They have too many clients and not enough support. After a while, you become numb to it all and give up hope that it will be ever efficient and make practicing easier. They should hire more staff.

Verdict: Won't complain much, its great

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is cloud-based. Easy installation and implementation. Has everything an EMR needs to have.

Cons: There are too many steps and clicks to try to get to a patient's chart. Slow response from customer service, they need to get better.

Verdict: Would be great if some areas improve

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customer support is always willing to help and very courteous. The interface is good. The initial set up is great too.

Cons: Better layout of the calendar for schedule would be nice. There are too many clicks on the PM system.

Verdict: Gets better as soon as you completely learn how to use it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Moving around the program, specificity for insurance based practices is great. The learning phase was great.

Cons: The functionality of the software is a bit complex. Other than everything is satisfactory

Verdict: Gets the job in our office done efficiently

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very nice layout. Multi-case use makes for really easy tracking of our services and providers. Great experience using it.

Cons: I wish the reports were a little more detailed. Can be improved

Verdict: Easy To Use and User Friendly

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Lots of easy and helpful modules for self training and staff training. Creating reports was a great help

Cons: Claims are a challenge because the language is not always easy to interpret.

Verdict: Medical Clinic EMR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Providing with a streamline system it has ease they work flow in our clinic.

Cons: Calendar is always pinned to the left.

Verdict: Great EMR software in the among the competitors

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the ease of use and the training process

Cons: Sometimes the training process can become overwhelming and confusing.

Verdict: Mmm... I am still kind of training but seems really good

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Claim management is very good. Excellent functionality with real time eligibility to claim scrubbed for errors prior to submission.

Cons: Scheduler is a bit poor with lengthy process to make or change an appointment .

Verdict: It gets frustrating at times.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is very simple, clean and easy to use. The layout is unique and simple to understand .

Cons: There are some glitches which seem to be pretty random. Although there is being a trail error session for removing them but most we can work around.

Verdict: Best EHR on the market.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Software is very detailed oriented making the process information very effective as everything is stored according to patient. Keeping record is easy.

Cons: I have to click ok through screens which is time consuming and tedious

Verdict: Improve it's efficiency and it will be good

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Search feature is useful and I also appreciate e-prescribing controlled substances.

Cons: It does not over write. Portal needs upgrade. Too many buttons. Bad customer support

Verdict: Reduce the number of boxes be more reliable and functional.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: easy to learn and use. Developed interfaces with other EHRs and labs and is very efficient takes me 2 minutes maximum to finish my notes

Cons: The problem list for patient doesn't show the ICD10 codes. athena does have a way to "vote on ideas" but no progress on this idea

Verdict: excellent product and could become superb if some minor flaws are fixed

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: EHR was very simple and easy to use. The best part is athenas; back office support. Their pricing is based on percentage received which covers not only EHR but back office services.

Cons: A little concerned about that percentage but when the cost o f staffing is added in the analysis its not so bad

Verdict: The EHR was very easy to use

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is very user friendly and easy to learn it has been good 5 years with athena

Cons: i don't have any

Verdict: Awesome EHR EMR product

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Good functionality with real time eligibility, claim scrubbed for errors prior to submission so no complains

Cons: lengthy process to make or change an appointment. Limited portal. You cannot send direct messages to the patients

Verdict: Okay EMR product

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to find information. Super generalized with already uploaded information e.g. CPT codes, ICD codes etc.

Cons: Not for specialty clinics. Schedule view is not very user friendly

Verdict: Need more customization for patient care.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This software has helped run our clinic smoother by making it user friendly for the staff to document through a streamlined system

Cons: Some times in the actual patients' chart calendar disappears it should always printed to the left.

Verdict: Good product for smooth functioning of your clinic.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is user friendly and has MIPS and acceptable use policies. Templates help speed the use of program

Cons: reporting is a bit difficult at times.

Verdict: It should integrate an online employee time clock program .

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easily accessible labs. Messaging is nice to have to chat to co-workers when they are not around.

Cons: Scheduling is some times frustrating when there is a clash of slots. You have to call the patient saying the slot is taken

Verdict: Easy once you get to know it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: athena was a very easy going program having lots of room to add in notes which was very handy

Cons: It is a limited program which doesn't allow you to thouroughly put in all the information

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: You are now able to athena fax the insurance card for like when you have referrals being sent. Great help!

Cons: Nothing too bad but sometimes things faxed into athena not all the pages are sent some go through staff and disperse

Verdict: New update proves great help

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This software is very user friendly and is very easy to navigate. I am able to look up claims with ease so which is good.

Cons: I don't have anything bad to say except sometimes the system goes down, but I think that some times happens with all software.

Verdict: A super user friendly product

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: There is great functionality with real time eligibility, claim scrubbed for errors prior to submission so no complaints about that.

Cons: Difficult to double book and make general notes on scheduler. Billing needs improvement too.

Verdict: Needs to improve a lot or i am changing it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: User-friendly, on-line dependability; clinical documents can be easily categorized, filed away and located at a future date.

Cons: Have to be very careful when pulling up patients to "add documents" from scan-in box; works well if you reclick on the patient's name, but if you click the magnifying glass will go to last patient in que.

Verdict: Great Experience

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Everything can be done more than one way, keeps track of claims and payments wonderfully! The reports are great too.

Cons: Not all fields do something, inconsistency in field entry-some clicking, some tabbing. Data entry could be improved.

Verdict: Ease of use is the best thing

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Updates work without bugs and always improve the program function. Support is top shelf, friendly and immediate. Recent updates are great too.

Cons: No complaints at all.

Verdict: Works the best for us

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Software is very user friendly and easy to use. It has increased the productivity and efficiency in our practice. We are extremely satisfied.

Cons: This can be a little expensive for small or private practices. But all the features make it worth spending money.

Verdict: Overall a great system. Too many features

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is great at billing and entering data. The easy documentation saves a lot of time.

Cons: The thing i like the least about the software is its customer support. It really needs improvement to handle issues.

Verdict: USER FRIENDLY SOFTWARE ATHENA!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The system layout is extremely user friendly. That is the only exception to how incompetent everyone else in this system is.

Cons: The billing aspect is absolutely horrible. If you utilize the Athena billing module, I suggest you stop or make sure that they are being held to their contract. The billing team has no idea what they are doing in regards to modifiers or appeals. Athena also takes credit for every dollar posted into the system even though they did NOT work the claims or take part in collecting patient responsibility. How horrible!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love how simple this product is to use. You don't have to go through several hoops to get a claim sent out or look up a claim.

Cons: The system goes down at times, but other than that it works great! I really don't have anything bad to say. What system doesn't go down every once in a while?

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The EHR was easy to use. The best part is Athena's back office support. They handle all aspects of insurance filing reducing the need for additional staff just to handle billing and filling functions. Their pricing is based on % received which cover the EHR and back office services.

Cons: The % was a little concerning, although when the cost of additional staffing is included in the analysis, not so bad.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Many features come with this EHR that will tailor it to any practice, big or small. Tech support is second to none and very available to help you out.

Cons: There are so many bells and whistles that it can be easy to get lost in the sea of features. It is also very expensive, but you pay for what you get.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to use interface, low up front costs. When compared with some other industry leaders I saved a lot on implementation costs.

Cons: So far my only gripe has been onboarding staff rescheduling meetings and phone calls at the last minute. Hopefully this doesn't become a trend.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The work flow in our clinic has been put to ease because of this. Has a very streamline system.

Cons: Calendar remains pinned to the left.

Verdict: A great competition to its competitors.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros:

Cons:

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This EMR enables a patient portal and saves findings and phrases. Some labs also interface with the program.

Cons: Orders faxed to your office go into a queue and are not easily available real time. Mistakes can be made regarding scanning documents to the wrong patient. Help via phone is not convenient for real-time office practice. Other EMRs offer better support. However, the major issues involve selecting a diagnosis rather than an ICD 10, the inability to link meds with multiple diagnoses, the way medications are reviewed, trouble in reviewing ICD 10 from the problem list, amending notes and also how to review significant documents.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Templates make it much easier to describe the HPI. Sometimes it can be good for describing it but doesn't always include all possibilities.

Cons: Some things are not spontaneous. The BOXES! It generates things you have to do later, and then send it to your staff, and your staff then sends it back to you, and then you send it back to the staff... Yes, a lot of back and forth and no efficiency at all.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I couldn't be happier with any other software, customer support is second to none!

Cons: Nothing bad about the software.

Verdict: I wish it was my first choice...

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The appointment and ledger are super easy for my staff to use. The program makes electronic billing and charting very easy.

Cons: A bit costly but you get what you pay for.

Verdict: Athena Review!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: If you are looking for a reasonably priced, all inclusive program, this is for you then. Time saving, revenue increasing, easy-to-use product. Satisfied.

Cons: The ledger took a little while to understand, but is much more accurate and complete after training.

Verdict: We are pleased that we chose Athena

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great support. The program allows you to use it to the level that you need or desire. Appreciable software.

Cons: The program itself has a lot of steps to perform some actions. The EHR is not easy to use. Too may clicks

Verdict: Our practice appreciates it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We switched from other EMR as we needed a more customizable product that could better handle a large number of insurance carriers we interact with.

Cons: I've been able to actually be a doctor again and also develop the quality of my services that my practice is also growing.

Verdict: I wanted to stick with my dysfunctional EHR rather than taking even more time to move onto another EHR with no guarantee.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software itself is okay but the sales tactics they have different level packages which I was not told.

Cons: As many of us can relate, the thought of switching out of an EHR system that I am currently unhappy with seems daunting.

Verdict: I am extremely grateful that they have been able to give me time back with my patients and family.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love the friendly user aspect. It is easy to navigate. Most information was right on the screen so you did not have to toggle.

Cons: Athena outsources to a different country and they make many mistakes. The posting mistakes are horrible. They contradict their notes.

Verdict: Over priced, needs to get less costly

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I'm going to start first by saying this product is very easy to use, Anytime I have a question I can get an answer by one of the reps in a timely matter.

Cons: There are a few things we would love to have, for example the power to remind us something, or alerts on some patients.

Verdict: Overall a good product for small practices

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Clinical work is made easy. Making charts is also very simple and it eases the work.

Cons: The billing process is very bad. It takes a lot of time to complete a transaction. It needs a lot of improvement.

Verdict: Satisfactory software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is very user friendly and easy to use. The good thing about it is that it comes with so many built in templates.

Cons: They made us lose so much money on claims. Won't complete certain claim forms properly. Their customer service is very bad, doesn't help us with this issue to see it through despite so many attempts by our office.

Verdict: Good EHR for charting, but needs improvement in billing and customer support.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It makes processing information very effective and easy. Record keeping is also very simple.

Cons: Customer support service is like it doesn't even exist and i am talking to a wall.

Verdict: Good but needs improvement.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great software. It is easy to use and whenever you need help they are there for you for all your needs and issues.

Cons: I wish it will allow you to send attachments with your billing to the insurance company while billing. Other than that it is great.

Verdict: Great experience using it!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The Athena office management software has always been easy to learn and utilize. Great support staff.

Cons: Athenas support team has made the learning so easy and accessible. Sometimes the system crashes without a notice. Please fix this.

Verdict: Great features, software with great ability

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Would recommend the software to any doctor office, large or small. We love using it and appreciate the ease of use.

Cons: Sometimes there is a wait for tech support but they always come through and treat us professionally. Other than that, it's perfect.

Verdict: Great for practice management.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: They service covers a very large segment of the health care community and continues to provide stellar support.

Cons: Add more templates please.

Verdict: The most exceptional software!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Software is attractive on demo, and appears to be user-friendly. The cost was a little high, but seemed worth it at first.

Cons: Their business model is unethical. They don't treat their customers well enough. Customer support is rude.

Verdict: Disappointed and thinking of replacing it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Simple to use for basic tasks like input of patient for front desk, clinical and billing codes.

Cons: Worst billing services. This is their biggest issue and needs a lot of work.

Verdict: Very bad billing process

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Clinical documents can be easily categorized, user-friendly, on-line dependability. Eases your work.

Cons: Uploading patients' documents is a bit difficult and complicated has a lot chances to make a mistake.

Verdict: WE LOVE USING IT!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The fact that you can customize it according to your own needs is incredible. It is also very user friendly.

Cons: There should be an auto save function in the software. Billing needs to be improved too.

Verdict: GREAT EXPERIENCE!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Templates make it very easy to use in the beginning. Billing process is very simple and efficient.

Cons: The software crashes at times and you have to restart it all over again to resume your work.

Verdict: Along with very handy features, it has some flaws too

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The thing I like most is that I can write directly on the computer, sign documents and send them out without using any paper. The software is very simple and easy to use too.

Cons: I feel that the system is gets difficult while using a chart, there are too many clicks and I need to write to verify and compliment the chart.

Verdict: Too many buttons and clicks

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software offers user friendly, easy scheduling and documentation. The data entering process is also very simple and saves a lot time.

Cons: Billing claims need to be improved, and i hope that it will happen in the recent updates.

Verdict: A very decent software for physician practices.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software offers easy documentation with plenty of templates which enhance your workflow.

Cons: Customer service is useless, plenty of bugs, not interested in hearing what the problem is. The timing to update the software is also very poor, it's like in the middle of the day,

Verdict: Needs much improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The new tabs are very helpful for navigation. The fact that it can be used on a mobile phone is also great.

Cons: The software lags at times. It has so many buttons and clicks which waste a lot time.

Verdict: Cumbersome software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software has been very helpful, it has made my work very efficient and has automated much of it.

Cons: It offers so many diverse features, it takes some time to get used to it.

Verdict: Recommended for every practice

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software is loaded with great tools and features and I'm able to finish my notes efficiently after seeing patients. It has many ways to customize it for my practice.

Cons: They are more focused on forward improvement than dedicating resources to fix the small issues that we face.

Verdict: Overall a great product with so many great features

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The video tutorials are very helpful for learning. It takes some time to get used to the software but the wait is worth it.

Cons: My experience with the billing is the worst. The emr has so many diverse features that working with it is getting complex.

Verdict: My Review for Athena EMR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The fact that it is easily accessibe from smartphones from anywhere is great.

Cons: The support service is terrible,seriously they are useless. Billing system with the third party is also horrible.

Verdict: Having a good experience

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Built in templates are very useful. Easy customization

Cons: The billing process needs a lot of improvement. My time seeing patients is longer, I have had to hire a billing expert and scribe to assist with the additional work and Athena did not compensate me for the lost revenue.

Verdict: This product is not what they advertise.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The new update has a lot improvements and new features. The billing process has also been improved.

Cons: The interface is a bit oldish.

Verdict: Positive experience. Will surely recommend it to others.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Love using Athena! It has made our work very easy and efficient. The built in templates are very helpful and documentation is very easy.

Cons: The software is a tad expensive.

Verdict: Overall a great EMR for your practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like that you can take a chart photo and upload it from your mobile phone. The software is easy to use too.

Cons: The bill for obvious things and then write off everything else. We are losing money on a daily basis due to this. There truly isn't a thing about this software that I like.

Verdict: Improve it or else i'm replacing it!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software enables a patient portal, saved findings and saved phrases. Some labs interface with the program which is very helpful.

Cons: Help via phone is not convenient for real time office practice. Other emrs offer better support.

Verdict: Needs improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The initial customization is good. Built in templates are also very helpful.

Cons: You have to pay 7 percent because you are not in charge of the billing coder.

Verdict: Poor customer service

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is very easy to use.

Cons: I haven't had any problem with Athena.

Verdict: Customer service is great.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Reporting is so easy with Athena.

Cons: Turn around time is much longer.

Verdict: Very easy and up to date.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I love that it is cloud based. You can use it wherever you want.

Cons: Not that i know of.

Verdict: It's awesome

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The scheduling feature is very nice. The appointment making is also very useful. Customer support is good.

Cons: Too many buttons and the software lags at times.

Verdict: Offers a lot of automatic features but some take time to complete a task

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: A pretty decent cloud based emr with user friendly software and lots of features.

Cons: Customer support is almost non existent. They take weeks to solve a certain issue that we face.

Verdict: A bit expensive

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customer support service is always very helpful and they resolve all your issues.

Cons: Billing system is just okay. They should get rid of the third party billing system and introduce their own.

Verdict: New user and enjoying it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great and diverse features with user friendly interface.

Cons: What used to be quick and easy now is time-consuming and laborious. They should give more updates and work on the glitches in the software.

Verdict: The software offers great features but they do not know how to maintain them.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Just a satisfactory software, needs to get a lot better to compete with its competitors in the market.

Cons: There are many areas in the system where you can leave notes that appear to be communication notes with the software staff, but these notes just sit there for your own amusement and are useless.

Verdict: The system is bit complicated to be honest.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We learned to work with Athena and for the most part it works very well. The system does a lot of things automatically which helped us to shorten our staff.

Cons: The software writes charges off after a certain time period. That's not good. Patient charge screens can be very difficult to interpret.

Verdict: Once you learn it, it gets great

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Quick search option.

Cons: Documents come back mislabeled frequently.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Love that it is cloud-based.

Cons: Nothing so far.

Verdict: From the management point of it there is nothing better than getting a bill and knowing that there are no hidden fees.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The most efficient customer and tech support service i ever came across. Love how user friendly the software is.

Cons: Nothing, i love using it and definitely recommendable to others.

Verdict: GREAT EXPERIENCE!!!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: All the templates are useful. The data entry was never this easier. All the data is in one place and secure.

Cons: The thing i like the least about the software is that they start updating the system in the middle of the day.

Verdict: In my opinion it is good but can be made better.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Popular system used by a lot of practices, so integrates really nicely with a lot of systems and has had plenty of use to get all the bugs worked out.

Cons: Tech support people intentionally delay the resolving of any issue. i don't know why they do that.

Verdict: Customer service could be made more efficient.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great for any kind of practice. Offers best functionality in the market.

Cons: Lots of changes have been made in the recent update. I preferred the last one. Want the previous interface again.

Verdict: A good software indeed.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Just love how billing and the billing algorithms are continuously updated to make sure practices bill and get reimbursed as efficiently as possible.

Cons: Should be made a little less expensive.

Verdict: BEST EMR IN THE MARKET....

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena EMR has a lot of great and helpful features and icons. Best for our small practice.

Cons: Nothing yet because i started using the product just 2 months ago.

Verdict: Initial experience is great

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena has so many great things to offer. We are glad that we make the choice of switching to athena. Very easy to use.

Cons: There should be american employees for the customer service because sometimes it is hard to understand them.

Verdict: BEST EMR!!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Customer is the best part of the software. i love that fact that they are just one call away to solve your issue.

Cons: The initial process should be made easier. There should be more video tutorials added.

Verdict: The initial process was difficult but now its very easy to use.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The best thing about the software is that it is extremely user friendly and has great functionality.

Cons: The thing i like the least about the software is that it crashes without any notice and we have to restart it use again.

Verdict: Good product with needs improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: A great emr for small practices. It has got everything we need.

Cons: The implementation specialist person they assigned to me was a bit clueless and was too busy to help.

Verdict: Overall a great EMR, love using it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once you create templates, the charting is completed very quickly. It would be nice to have more flexibility to customize layouts like in the classic version of the software.

Cons: The software costs a fortune as compared too others in the market.

Verdict: A good emr but needs to get better

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software has proved itself a game changer in our practice. It is so easy to use. Too much options for customization.

Cons: Very time consuming to call in for support repeatedly. Athena clearly does not review feedback on community resource hub. The price is too much for a small practice.

Verdict: Overall an amazing experience, it really has been great.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to access information when and where you need to. I like the billing and communication integration. The software is extremely user friendly too with a great interface.

Cons: Cost of numerous features that a small practice does not utilize makes the cost of Athena too expensive.

Verdict: JUST INCREDIBLE!!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Having our billing and our EHR in one system that has a great support system really makes everyone's job easier. Just amazing

Cons: The issue with the customer service is that they don't really understand what the problem is and then it takes a long time to get the issue resolved.

Verdict: User friendly and cost effective

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software provides great ease of use and has proved as a revolutionary product in our office.

Cons: I don't think that there is anything i don't like about the EMR.

Verdict: Increased my clinical productivity

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Suits me the best for my practice. Offers great many features. It has been a great experience up till now.

Cons: Over expensive. Billing system needs improvement.

Verdict: Athena EMR is a good software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena has really made my job as billing coordinator so easy. I am able to help my physicians improve their dictation which allows me to more accurately bill for the procedures they perform.

Cons: Hire american staff for customer support.

Verdict: Love usingit.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Claims are easy to create and bill out. The AR functionality of it is absolutely robust. In short using athena has been great so far.

Cons: There are seriously no cons. At least i didn't face any.

Verdict: ATHENA IS THE BEST!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: In the chart everything is there and easy to find, you go the the patients demographics area and again anything demo or insurance, billing etc is all there. The software is so easy to navigate and use.

Cons: I can't think of any cons, i love using it to be honest.

Verdict: A great ROBUST Emr

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Perfect for my eye practice. Has everything i need. Documentation is so simple and has made my work so easy.

Cons: It takes a long time to learn to do their reporting and even then you have to be a genius. But once you learn it it gets so easy.

Verdict: MY EXPERIENCE

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the billing and communication integration. Great intuitive EMR software,.

Cons: It would be nice to have a feature to hover and see information. Has too many clicks which wastes a lot of time.

Verdict: An amazing experience so far

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I can say that the program is very easy to use and navigate, the patient portal has a good layout, the interfaces work very well for labs, faxes and pharmacy requests.

Cons: The cost is very high as compared to the other EMRs in the market. Faced issues with reminder calls not being sent correctly. Customer supports sucks.

Verdict: A great EMR if they cut their costs.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Charts are great. Setting up patients' information is easy too. Accurate input of info and no more guessing what the doctor wrote.

Cons: Up till this point i faced no issues, so cons at this time.

Verdict: The best experience everrrr

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Data entry of claims easy to navigate. Basic scheduling was good too.

Cons: I expected a lot more from the software, from what i saw in the advertisements. Very time consuming to find correct insurance plans, need a way to identify insurance payor by EDI number.

Verdict: Not what i expected

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: We are just at initial stage of the setting up the software. So far it has been very easy.

Cons: Tech support is very helpful. They are very efficient and they solve all your issues.

Verdict: Still at initial stages

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Love the patient portal. Love communication with patients via Athena. Easy to set-up patients on their portal. The option that you can send the provider a message thru the patient portal is also great.

Cons: The software gets slow at times. Opening too many tabs at a time makes the system crash sometimes.

Verdict: Implementation was so easy

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Love seeing lots of info about the patients on one screen all at one place. Great and up to date interface.

Cons: Have to go through lots of steps to order things. Too many buttons

Verdict: Overall a great EMR as compared to those i used before

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: A lot of things to learn and support is very friendly.

Cons: It took some time for me to learn the product

Verdict: Very easy to use

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Not only the general customer support but the tech support too helps a lot in the initial stages of setting up the system. The software is incredibly easy to use and user friendly.

Cons: My old customer and i haven't faced any problems yet. So, no cons,

Verdict: WHAT A ROBUST EMR!!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have been using the software for almost 2 years now and i never faced any serious issue using it.

Cons: Billing is a bit complicated due to the third party interference.

Verdict: Overall a good software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I have seen many people disliking the billing system but i had no issue with that and for me it always helps.

Cons: The tutorials are not that helpful. Too many features make it difficult to understand them.

Verdict: A GOOD EMR FOR CLINICAL PRACTICE!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Very intuitive. user friendly, great appointment reminders and easy scheduling.

Cons: The system is severely lacking and not understanding, if individuals make suggestions for improvement, they are voted on for consideration, even if the suggestions or requests are standard in the industry or required by governing bodies.

Verdict: A satisfied user of Athena

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Templates are easy to make and the notes are very readable. Functionality of the software is good.

Cons: Billing and the customer support are the worst part of they software and they need lots of improvement.

Verdict: A powerful EMR but no support service

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of sending notes and referrals

Cons: The cost over weights the general use. Tech support is poor despite of all day coverage because of lack of knowledge

Verdict: Poor user interface

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customer and tech support services are great. They have an incentive to help us make money. We look forward to working with them.

Cons: The customer service can be slow to answer questions but answers are usually given within the day. We don't know exactly what we don't like yet.

Verdict: Its been going good so far! Set up was easy

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I just love using the software. It has made work flow in our practice so easy. Work is not that hectic now.

Cons: Customer support and tech support both should have people who can speak proper English. Because it is hard to understand them sometimes.

Verdict: Overall this EHR is better than others in the market.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena is larger EMR Company with a larger network of providers in many areas offer more features then competitors.

Cons: Full EMR/billing software suite very expensive compared to industry Material facts of our arrangement changed and Athena would not refund our deposit so our company.

Verdict: Athena was only concerned with their bottom lice and their lost costs.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It shows you history of the scheduler and keeps the backup

Cons: Scheduling system is the worst. It is difficult to make multiple appointments.

Verdict: Schedule system is bad

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: User friendly, works with other outside companies, instant messaging. Easy implementation and use.

Cons: Customer support service is non existent. It has been a bad experience working with them.

Verdict: Everything is fine, other than customer service.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Printing school/work notes & visit summaries at the end of the visit is convenient. User friendly interface.

Cons: It takes a few months to figure out all the various features, which can be confusing . But once learnt, its great.

Verdict: Athena EHR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: On the billing side of Athena Health, I feel that it is very user friendly.

Cons: I feel that there are certain things in dropping claims that Athena could work better on such as submissions and follow ups.

Verdict: Good Experience

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Not a streamline software like others in the market. Offers many features which are totally according to our needs.

Cons: Nothing as of now, the initial stages were complex but now everything's fine.

Verdict: My Opinion of Athena EHR

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: A well integrated software. User friendly and easy to use. Offers great functionality and add productivity to the work.

Cons: We were disappointed when we requested a refund because although we were told we went live initially, over a month later we were told oh I don't know who said that our why but you aren't live.

Verdict: A SATISFIED AND HAPPY USER!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like the appointment waiting list. I also like the drop-down menus. Everything is user friendly and specially designed for practices.

Cons: It would be helpful to have a reminder that pops up for alerts for billing or appointments or admin. The reminder calls sometimes cut off. Some glitches also need to be fixed.

Verdict: MY EXPERIENCE IS GETTING BETTER EVERYDAY

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I think that Athena chat benefits greatly from the ability to enter your extension or location. Automated phone calls, portal communication & ease are both very positive assets for Athena. Made very work very efficient.

Cons: When you have multiple lab results coming back on one fax and you can only attach it to one order, that leaves a lot of orders look as if they are unfulfilled. Customer support service people are very rude and they don't listen or resolve your issues.

Verdict: Needs to improve a lot!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It makes my work day concise organized and effortless. Perfectly organizes all my routine tasks. I feel like it can do everything.

Cons: It takes a lot of time to get used to and learn all the features. Once you learn it really helps.

Verdict: A very happy customer

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software provides easy scheduling. It has great charts. The data is very simple too which saves a lot of time.

Cons: Athena has some issues on chrome. The system also has some glithces.

Verdict: Athena is the best system I have ever used in my practice

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Billing side of Athena is very user friendly. It is rather easy to find tools for assistance and looking up certain CPT and diagnosis codes for ICD-10. Just love all the customization they offer.

Cons: I believe that the scheduling and templates could use some improvement. Customer service should also become more efficient.

Verdict: Extremely user friendly software.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like that we can use any smart device and check in because that saves a lot of time. Other than that i like the interface and templates.

Cons: Buckets can be confusing to navigate and when issues arise resolution is delayed causing a lot of frustration especially when issues reoccur. The customer service is really bad. They really don't listen to you.

Verdict: Needs improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great templates and easy documentation. The scheduling of appointments is so easy.

Cons: The billing needs to get better. It gets frustrating at time, dealing with the third party for billing.

Verdict: Using it for almost 3 yearns now and i am very satisfied.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy charting, the billing software works well.

Cons: You dont get any confirmation if you order something. They take a percentage of your collection.

Verdict: Frustrated user

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is cloud based, the resource hub connects you with other users, customizable very easy to learn and use.

Cons: Training videos are not specific to your office type. The reps are often not nice.

Verdict: Donot like or sign up for anything on the base of a demo.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I am able to customize templates easily and quickly. Scheduling, billing and patient portal all at once.

Cons: Economically unfeasible for our practice

Verdict: Good for small practices

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena facilitates our work and helps us to be very efficient. Ease of use. Availability of information.

Cons: We need to spend a lot of time validating the data and demonstrating the accuracy of the metrics. Please do something about it.

Verdict: A great experience so far

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Patient billing is very quick and efficient. Posting and billing issues are resolved on a timely basis. Patient scheduling is easy and simple.

Cons: The appointment lists is not user friendly. Billing process needs to get better too.

Verdict: Very useful for any kind of practice.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software has great features which ease the work and help you with the patients.

Cons: The things that don't work or need tweaking, do not get resolved quickly. The Past medical history section, flow sheets, quality management sections take a long time to load, the pages glitch and stall really affect efficiency.

Verdict: Overall satisfied!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy scheduling, clinic notes, billing, patient portal. Flows overall efficiently, well integrated system.

Cons: Some canned reports I've found included the mid-level providers but didn't provide data on the physicians. Solving these problems is difficult and time consuming; a ticket can take weeks to be assigned, then reassigned after further questions. The support needs to be more efficient.

Verdict: Athena is the right choice

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The billing process is simple and efficient.

Cons: Orders can be difficult to hone down and there is no options for favorites. If you only use one lab, you are fine but if you need 2-3 labs then it will slow your workflow.

Verdict: Needs a lot of improvement in many areas

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: They have made an easy to use system so that we can focus more on our patients and less on all the check boxes that need to be checked. Billing and customer service are the best things about it.

Cons: Should be little more specific with the claims that come back.

Verdict: Great for small practices like ours

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The software has a user friendly interface for very easy documentation, automatic patient identification and patient engagement tools

Cons: Alerts need to be improved, not a good design, too much of noise, alerts/ suggestions.

Verdict: Easy to use and accessible on any platform.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It gives you global functionality and tons of useful data. It's been a year and I haven't explored it completely.

Cons: A lots of button to click to get what you want. No formal training on the product we "trial and error" to learn it .

Verdict: Improved payment methods.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Love Athena! It's easy to use and is MUCH better than our previous EMR system. I love the reporting capabilities.

Cons: The financial piece promised much more than it actually does. Billing needs to be improved.

Verdict: We love the Athena system.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena has interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Transparency you can see everything that has happened and who did it.

Cons: Just a tad costly.

Verdict: Giving 5 stars!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The customer service is always helpful, and I love the new option to enter cases online versus being on the phone! The system is very robust and Athena does a good job of staying ahead of the game regarding new and future law/regulation/requirement changes.

Cons: We would love to see more customization of the patient portal so we could build our own questions to match what we ask on our printed Health History forms.

Verdict: Great EMR system!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is great about not letting you move on to the next screen until you have all of the important information. User friendly.

Cons: How claims work is a little issue.

Verdict: Satisfactory

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I can do weeks billing for 40 patients in one hour. The payments come in quickly and the money is directly deposited in your bank account -- this insures a more steady cash flow.

Cons: I wish there were a pro-rated scale based on a number of payments -- a percentage of what I actually receive.

Verdict: Overall a good software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great experience using Athena. Very user friendly and easy to use.

Cons: Implementation cost is very much. Hire english speaking customer support staff for easy communication.

Verdict: Overall a ROBUST software!!!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: e use to use paper charts and have switched to Athena and love it. Easy to use. My collections have increased substantially. Great!!

Cons: Nothing right now

Verdict: Love ATHENA EHR software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Athena has just done major upgrades in the last couple of months. Their customer service and tech support are always there when needed.

Cons: When they did the upgrades you now cannot see the refills on the scripts unless you go into the full encounter or when filled.

Verdict: Overall a great product. Love using it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Meeting meaningful use, MIPS is managed by athena so it is easily accomplished.

Cons: Expensive for small practices.

Verdict: Not very good for small practices.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Variety of features

Cons: Take time for the whole implementation process

Verdict: Good for pediatricians

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Less stress with collections, copay etc. I really like the software verifies the insurance and reminder call. Great product in short.

Cons: None at the moment

Verdict: Having great monetary benefits with it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Solid billing, excellent clinicals, great customer support. Have never had issues with MU/PQRS. back office scanning and posting handled by the software.

Cons: The software lags and becomes very slow at times.

Verdict: Excellent to use EHR software

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: This EHR has dramatically helped the continuity of care for complex patients. I like that I can save physical exams for common complaints, and customize assessment/plans and do the macros for patient instructions. Overall a great robust software.

Cons: Would like something on med list or status for patients who are currently breastfeeding. Would like LMP right on check-in/vitals screen for women. But other than that everything is there.

Verdict: One of the best EHRs i ever came across.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Initially the software is not user friendly, but once you learn all of it, it gets so easy to use.

Cons: Crashes a lot. Customer service needs improvement.

Verdict: Athena EHR Review

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The ability to run pretty much any type of report from front end to back end in real time helps see the direction and trends the practice is going through. Athena lets you customize your charts, add templates, and will create interfaces with other programs you may use, which makes the system so easy to use.

Cons: No ones at the moment. The product is really good.

Verdict: Life changing experience

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The best thing about the software is that it is cloud based.

Cons: The product becomes expensive fairly quickly.

Verdict: Need to become a little less expensive.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The system works so well from scheduling to check out for each patient. The automated reminder and balance calls have freed up staff to attend to the increased patient flow. Great reviews of the product made me buy it in the first place.

Cons: Too many clicks, the system lags and sometimes it even crashes.

Verdict: Extremely user friendly and easy to use.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Once getting an understanding of the program, it was easy to navigate and document in a timely manner. The system is user friendly.

Cons: Had a difficult time at the beginning just getting the necessary training to use and understand the system. Customer support service is not good at all.

Verdict: REVIEW OF ATHENA

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Great software for huge practices who have many work stations.

Cons: It would be nice if they listened to the people and create a better product to make the workflow better. The online classes are useless, and training process is not informative..

Verdict: Not good for pediatricians.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The product has so many features to offer and it takes a long time learning them, but once you learn them, it's worth it!

Cons: You waste a lot of time trying to find answers to your questions which is difficult because Athena has their own language.

Verdict: Needs improvement

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Flexibility of software and the ability to run your reports. The support availability and the hours of operation are very accommodating. Great software.

Cons: No cons experienced yet.

Verdict: Athena is no.1 EHR software!!!