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BestNotes Electronic Health Records (EHR) and Customer Relationship Management (CRM) software is a specialty-specific software designed for substance abuse, mental and behavioral health industry.
BestNotes EHR software features a robust Electronic Medical Records (EMR) software, Intake Assessment, Nursing Assessment, Master Treatment Plan, Medication Management, Physical Assessment, History Assessment, Discharge Summary, and Customizable Notes.
BestNotes Customer Relationship Management (CRM) software allows practices to conveniently organize track inquiries and referral sources through a clear and concise user interface. It includes many prominent features including Referral Source Portal, Marketing Channel Reporting, Management of Referral Source Relationships and Lead Tracking. BestNotes EMR Software features a Patient Portal through which patients can have secure communication with their Healthcare Providers. They can also Arrange Appointments, view their Medical History and can share it with other providers as well. The portal also sends appointment notifications to patients by text or e-mail and in case of an appointment cancellation, it sends notifications to the clinicians.
The BestNotes EMR software also contains a patient calendar that automatically includes notes and billing codes for each appointment and can easily track cancellations and no-shows. The software covers the full spectrum of client interactions from sales to alumni relations.
BestNotes EHR software is HIPAA (Health Insurance Portability and Accountability Act) compliant which ensures that patients’ data is completely safe from any kind of theft, loss or natural disaster.
BestNotes EHR and CRM software also offer users a month-to-month contract that requires no upfront fees and provides unlimited training/support. BestNotes EMR software also tracks exchanges between practices and patients. Practices using this health IT software have reported drastic improvements in their documentation and administration procedures.
Overall
Ease of Use
Customer Support
Functionality
Pros: Quick and easy to understand. BestNotes was by far the easiest to onboard with our staff. The templates are intuitive and reduce patient consultation time.
Cons: Customer support has been excellent but the wait times can be better
Verdict: BestNotes EHR Software has been a great addition to our practice
James, The Pearl Health Clinic
Feb, 2025
Overall
Ease of Use
Customer Support
Functionality
Pros: Customizable documentation and easy to use. I like that it is easy to navigate the audits.
Cons: There were some glitches in the first week but that could be more us getting to grips with the software than anything else
Verdict: It works well and is exactly as advertised
Andy, Care Health Center
Sep, 2024
Overall
Ease of Use
Customer Support
Functionality
Pros: It is very easy to use and customizable and its documentation is almost exactly as per their specifications. We have found it to be very easy to navigate the audits.
Cons: We experienced just a few glitches but nothing as bad.
Verdict: A very decent software system.
Danny, Raintree Medical Center
Jun, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: The doctor isn't discussing on a daily basis on software issues and screening the with patients records.
Cons: The lack of this functionality is the major complaining point each small task is being a paid service.
Verdict: With switching to new EHR and all data, it's losing its effectiveness and I'm realizing it the hard way.
Carlton, Mental and Wellness Center
Jan, 2022
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