chartlogic-emr-suite EHR and Practice Management Software

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  • Ease of Use
  • Customer Support
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ChartLogic EHR Suite

Rating: 4
Reviews: 47
: Aug, 2019

ChartLogic is an ambulatory Electronic Health Records (EHR) suite offering Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and Practice Management (PM) solutions along with quality features such as e-prescribing (e-Rx) and patient portal.

ChartLogic EHR software offers various features to assist its users to streamline different operations taking place in their medical practice. Using the Chart Logic ‘Template Builder’ physicians can create and manage templates. The program offers an integrated ‘PrecisionVoice’ that allows clinicians to chart efficiently through voice dictation.

The EMR system also allows physicians to chart electronically with the help of an extensive library that contains specialty specific terminologies and is supported with templates, SmartFields, macros, and other customizable tools that allow providers to complete a single patient record in 90 seconds or less. Using the prescribed feature, physicians can also prescribe electronically.

This unique EMR displays an entire patient note on a single screen which eliminates the need for constant clicking when searching for drop boxes or pop-up pages. Everything is accessible from the home screen be it diagnosis codes or referral reply letters. This makes it very easy for physicians to complete a comprehensive note.

ChartLogic EMR software is interoperable and can connect with hundreds of labs across the country. This allows users to easily send and receive results from labs electronically. The EHR software also allows providers to view insurance information and physician referral information at glance.

ChartLogic’s PM solution comes equipped with an Appointment Scheduler. This allows administrators to set up patient appointments easily while controlling patient traffic conveniently and tracking all patients within the practice.  The EMR software also allows administrators to view appointment history, demographic information and family structure for each patient with the Patient Registration feature.

Billing services provided by ChartLogic are also very effective. Practices gain full control of their collections through the automatic eligibility tool. This tool runs automatic checks on each patient beforehand and provides staff with complete details on a patient’s copays and insurance deductibles. This software further assists providers in identifying claim errors prior to submission and helps in decreasing the number of rejected claims.

User Reviews for ChartLogic EHR Suite

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: ChartLogic is the perfect EMR billing system for us and The remote access from Desktop to mobile is so convenient.

    Cons: The software updates are constantly sallow with errors that take to fix.

    Verdict: Just to note this is our EMR system and by far better than the others.

    James, West Covina Billing LLC.

    Oct, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: There is nothing to like about this product it is very old.

    Cons: PM software is terrible, customer service is a joke, there is no customization, lag issues. This software is a total joke.

    Verdict: Absolutely terrible

    Steve, Randall Pain Management

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: User friendly, quick and easy to use.

    Cons: Not as such any.

    Verdict: Makes my job easier

    Amber, Sacramento Bariatric Medical Associates

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: User friendly interface and checking process is automated.

    Cons: Tracking documents is not possible across multiple locations. Team faced a very difficult time in importing SQL database correctly.

    Verdict: Needs a lot of work

    John, Colorado Rehab

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: User friendly and very easy to navigate. The customer service is very helpful too.

    Cons: Sometimes pages take a while to load and there are too many buttons to learn.

    Verdict: User friendly and good customer care which is very important

    Shelby, MAD Billing Services, LLC

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: I can say it is a user friendly software but the cons shadow the pros.

    Cons: With every update comes a lot of bugs and the list of "fixes" with each update is annoying.

    Verdict: Frustrating

    Eli, Hospital

    Dec, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Very user friendly interface and checking process is automated.

    Cons: Tracking doctors across multiple location sometimes become impossible.

    Verdict: Trouble getting off the ground.

    John, MAD Billing Service

    Dec, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: We just switched to this software for our office, it allows you to schedule patients with ease and also helps in making billing claim easier. it is also very easy to navigate between two doctors.

    Cons: It is sometimes hard to toggle between multiple screens

    Verdict: Very good software

    Sara, Clinic

    Oct, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Fairly user friendly and charting is also very easy and lastly less time consuming

    Cons: Customer service is bad and sometimes system is slow which causes problems when you are in a hurry

    Verdict: Excellent software need a better customer support

    Lauren, Hospital

    Oct, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The internal work flow is fluid and conscious, they have a well informed support team which is an added bonus

    Cons: There are a number of updates as a result of governmental regulations.

    Verdict: Chart Logic rocks

    Paulette, Hospital and health care

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The software is very easy to navigate through and I also like the easy template setup.

    Cons: At some point while navigating, it takes a little extra time for loading.

    Verdict: Extremely user friendly and customer support is very good.

    Martha, Surgery

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Excellent implementation and customer service. Customize-able templates. Things can be done easily.

    Cons: We needed something to change, to make our lives easier for us and it took a long time for that change to get done

    Verdict: Not the cheapest EHR out there but it is one of the best.

    Sue, Pediatric Association of Stockon

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Dragon gives ease of use. Affordable and easy templates.

    Cons: Poor customer service, no assigned supervisor prescription do not update into the active medication lists.

    Verdict: Chart logic team needs to update the functionality

    Steve, Randall Pain Management

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Internal workflow is fluid and concise. They've an excellent support team which is obviously an added bonus.

    Cons: A lot of changes since 2013 to improve process as per govt. regulations

    Verdict: Thumbs Up

    Paulettee, NHSA

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Efficiently organizes all the tasks and assignment

    Cons: Pictures don't cross over. Patient's address is not under demography.

    Verdict: Super user friendly

    Maria, Northwest Huston Surgical Associates

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Easy to create and customize templates and easily attach documents into the charts and also is very well organized

    Cons: Takes too much time to load which makes charting inefficient. Also, the new scheduler is more complex. I like the older one better

    Verdict: User friendly and very adaptable to clinic requirements

    Elly, NHSA

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Great customer service and extremely user friendly

    Cons: Streamline meaningful use steps, a little less clumsy templates and minimize steps please.

    Verdict: Overall good office manager and good customer care service

    Julia, NHSA

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: This EMR is very easy to. Customer service is great. You can setup or customize your pages according to your choice.

    Cons: I do find that the "scheduling system update" makes it a bit difficult to use.

    Verdict: I use the old version which is more efficient and get things done

    Bonnie, Sacramento Bariatric Medical Associates

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Very intuitive and User Friendly.

    Cons: Update to CL8 has some issues.

    Verdict: Overall no complains, Good product!

    Margery, FACSJ

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: I like the ability to customize templates.

    Cons: It can be glitchy sometimes.

    Veronica, Samina WASI M.D., PC

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The transition form paper to EHR was very easy for our new practice and we are loving not having to dictate encounters.

    Cons: No built in templates

    Verdict: Great EHR for new practice

    Kaitlin, Clinic and Health care Hospital

    Aug, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Excellent implementation and customer support. Changes to templates are quick, easy and real time.

    Cons: We have had incidences when we need something to change but it took way more time than expected

    Verdict: The name says it all

    Sue, Medical Practice

    Aug, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: They have an excellent, friendly, hands on and well informed support team which is an added bonus on all fronts.

    Cons: We started with chartlogic in 2016 switching from a in office server based, We reviewed several software's both PM and EHR some systems compatible some not with our office culture.

    Verdict: There was a lot of ideas going on at once, and you get eventually what you need to get done.

    Keith, Complete Care Community Health Care Center.

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Chartlogic is easy to learn and easy to use. It adapts to the needs of our practice. The support staff is very helpful and very professional.

    Cons: Once someone from Chartlogic finally returns our calls/emails, they are very helpful and resolve all of our questions.

    Verdict: Our medical staff loves this program.

    Alistair, Operated by AltaMed Health Services Corporation

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The system seems to follow a logical order and loaded quickly. Not too many clicks to navigate, we like the ease of use.

    Cons: It will be difficult to determine how the reporting will coincide once edits are made.

    Verdict: ChartLogic very smoothly and the behind the scene changes keeps us current and efficiently servicing.

    Henley, Imperial Vermont Clinic.

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The customization is great! Changes to your templates, letters, etc can be done immediately.

    Cons: The system seems to follow a logical order and loaded quickly. Not too many clicks to navigate.

    Verdict: This is not the cheapest EHR, but it is one of the best. You really do get what you pay for.

    Sue, CARBON MED SERV-HELPER CLINIC

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: It takes extra effort to time stamp messages, really helped me to understand Meaningful Use. I have nothing to complain about at this point.

    Cons: You have to forward the message and select the sender in a list if you want to reply.

    Verdict: Other physicians reading your notes will be glad you use this product.

    Ryan, COMMUNITY HEALTH CONNECTION.

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: This software is one of the best that I have ever used. It is very user friendly.

    Cons: Customer service is great and very helpful, which is a lifesaver.

    Verdict: They are always able to help with any problems that come up. There is no question that they can not answer!

    Shaun, MORTON EAST HEALTH CENTER

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The customer service reps are Super nice and helpful too and using the smart text writing the note is a lot faster

    Cons: Not very easy to use.

    Verdict: It will take a while to understand and Buy it.

    Shelby, Gastroenterology & GI Surgery

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Practice just started and none of the staff have ever used an Electronic Health Record they were still on paper charts, but they find if very easy to use.

    Cons: Make sure you are prepared to insert your CPT codes ICD 10 codes and exam templates into the system, It took me awhile to understand and learn all the codes and sometimes the pages take a little while to load.

    Verdict: The ChatLogic software is user friendly and easy to navigate.

    Kaitlin, PHYSICAL MEDICINE FLIGHT

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: I find it one of the easiest EMR systems to navigate and ChartLogic also stays on top by keeping up with all of the medical industry changes.

    Cons: There is nothing I dont like about this product

    Verdict: Use it as a medical student in a couple different outpatient settings and very logical in its development.

    Richard, Houston Spine Institute

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The voice software allows for dictation directly into the office notes Waiting time is minimal if at all, Records are easily accessible and areas are well defined.

    Cons: ChartLogic 8 seems a bit slower than ChartLogic 7.

    Verdict: They stay on top of requirements for Closely examining the office workflow. Meaningful Use and are always helpful to the customer.

    Roger, Dra Salvador PLLC

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: I like the ability to customize documentation. The templates are all customized, which generates notes that are easy to read.

    Cons: The self-help options are limited. The product can be at times And the voice software allows for dictation directly into the office note. It merges patient demographics and insurance.

    Verdict: Look at the type of training that is included the EMR will meet new health care regulations, and how the EMR vendor regularly communicates with customers for updates, changes, training.

    Adam, Orthopedic Surgery office

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Userfriendly EMR with built in templates that can be customized, So if you have words that are misspelled, you are not able to correct them.You can however, add an addendum and make your corrections.

    Cons: If you want to keep your server's in house they charge you more for support.

    Verdict: Good experience

    Galvin, General Practice Medicine

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Templates are created in Word, so we were able to set them up ourselves. As an EMR it is outstanding. Adding the EHR stuff has weighed it down as it has weighed down the whole practice of medicine away from patient care. That is not Chartlogic's fault.

    Cons: There have been periods of intense frustration along with periods of high satisfaction when the problems are fixed and product doing what it is supposed to.

    Verdict: Our doctors are happy that they can get their notes done and leave in 25 minutes tops.

    Sinclair, Medical Aesthetics and Wellness

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros:

    Cons:

    Anonymous,

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: We had several ChartLogic staff members on site the entire first week. Each of my providers received one on one training. Each staff member received ChartLogic University training before went live.

    Cons: We have told them the problems we are facing my understanding is that it will be fixed in the next upgrade, which is due in a couple of weeks.

    Verdict: I would recommend this program to anyone who is looking for an easy program for staff to use I can handle it myself, As it works just like.

    Debra, Inlannd International Medical Assoc

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The ability to index our faxes has really reduced the amount of paper we need to use on a daily basis I have used a couple of EMR/EHR systems. ChartLogic is very easy to learn and user friendly.

    Cons: There is nothing bad to say about this product

    Verdict: Highly recommended

    Genevieve, Green Apple Eye Care

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The simplicity of the software aided in the ease of training for our staff. it saves time and eliminates energy wasted looking for missing charts and we are able to train someone without any knowledge of the software in a matter of hours.

    Cons: Support is needs upgrade.

    Verdict: Our main reason for switching to electronic records was the incentive programs administered by CMS and to avoid the Medicare pay cuts that are coming if we fail to implement an EMR systems.

    Eric, Mission Surgical Clinic

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: However with Chart Logic it gave them the ability to use a combination of voice recognition, saved templates and saved paragraphs of common phrases for exams, tests, plans and assessments. Each provider can customize it the way they want to.

    Cons: Cant say anything bad about it we are now considering going to "The Cloud' for Chart Logic 8 and can't wait to see the new enhanced changes.

    Verdict: Good product

    Susan, Cary Orthopedic & Sports Medicine

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: We introduced ChartLogic 8, created on the most cutting-edge development platform currently available.

    Cons: Learning curve was a little longer than expected.

    Verdict: We are now considering going to "The Cloud' for ChartLogic 8.

    Angela, Hilltop Pediatrics LLC

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: We went from paper charts to an EMR and have never used or seen another EMR system in place. We are currently on version 7. The implementation was easy this "hands on" approach was what made our transition successful.

    Cons: The systems gets slow some time but they seem to be working on it.

    Verdict: We would highly recommend this product to other offices looking for an EMR.

    Diane, Helena Orthopedic Clinic

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: They have US-based support, which is a lifesaver, the implementation was easy

    Cons: They should provide more lead time and notice when they update their software

    Verdict: They are a valuable resource.

    Jordan, Ortho and Sports Medicine

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: This product are very good and easy to use with everyone, support is very patient when explaining the requirements and walking through the process.

    Cons: I don't have anything to complain about at this point.

    Verdict: As my experience with the ChartLogic are One-on-one consulting really helped me to understand Meaningful Use.

    Donna, Retina Consultants

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Innovation has been consistent, and the product is faster and more capable today than yesterday. The product is intuitive and easy to use, We have stuck with Chartlogic through many changes in personnel, strategies, product development processes.

    Cons: There have been difficult times but I like their perseverance and commitment to keep improving and innovating from EMR to EHR.

    Verdict: My doctors are very happy with this products

    Wendy, Peter A. Matsura, MD.

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Being able to scan documents into a patient's chart is excellent

    Cons: We have had issues with the system it seemed like we've been waiting really long for the Patient Portal online registration.

    Verdict: So far so good

    Janice, Reconstructive Hand to Shoulder of

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: With the latest MU attestation requirements they have migrated all clients to a cloud-based product.

    Cons: You are not able to correct them the spelling error

    Verdict: You can set up templates and notes specifically for your practice with ease.

    Odulia, Terry J. Sites, MD, PLLC

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Efficient product support is US based in SLC.

    Cons: They charge extra for in house support

    Verdict: I have definitely seen more cumbersome and less ideal products than Chartlogic, so don't be afraid to give this product a look coming from other clinics.

    Cole, Helena Orthopedic Clinic

    Apr, 2017

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