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Developed by Epic Systems Corp, Epic is an Electronic Medical Records (EMR) software with an integrated Practice Management (PM) and Patient Portal solution (MyChart). Epic EMR software offers extensive clinical content and support for multiple medical specialties such as Cardiology, Mental and Behavioral Health, General Surgery, Gastroenterology, Ob/Gyn, Vascular Surgery, Ophthalmology, Nephrology, and Radiology.
Universally acknowledged as one of the top EMR systems for healthcare organizations, Epic EMR offers practices of all sizes a ‘best of the breed’ Cloud-based Electronic Health Records software solution at an affordable cost. A rich clinical data library offers support and customization features backed by clinical decision support tools that allow physicians of any medical specialty to maximize their utilization of the EMR software – ensuring complete and accurate clinical documentation for every patient encounter.
The integrated Practice Management (PM) and medical billing software features ensure that all administrative and billing tasks are handled within the single software platform. This enables medical practices to speed up patient payments and improve efficiency by eliminating paper and consolidating patient balances and other financial information within the same module. The system automatically gathers coding information from clinical activity to enhance the charge capturing process, reduce administrative overhead and improve the overall revenue and billing cycle.
Haiku and Canto are dedicated apps designed to support Epic EHR software users using mobile devices and tablets. These apps are designed to enhance the user experience by offering an intuitive and native experience to modern-day physicians. Providers can access the EHR software directly from their phones or tablets which saves time and ensures timely retrieval of critical healthcare information in a highly secure and portable manner. MyChart is a dedicated Patient Portal platform available with the Epic EMR system. The secure and intuitive portal allows patients to access their healthcare information including clinical summary, e-prescription (e-Rx) history, view historical appointments and/or schedule new appointments as well as other information including lab and radiology reports instantly. Patients can also request Prescription Refills and communicate with their healthcare providers in a secure manner.
Epic EHR is ONC-ATCB certified and fulfills all requirements for Meaningful Use, MACRA & MIPS with a specialized dashboard to track MACRA and Meaningful Use compliance. Epic is fully HIPAA compliant with all data access, storage, and sharing through the Epic EHR platform happening in a highly secure environment that ensures the safety and integrity of Patient Health Information (PHI).
The Epic EMR system is one of the most widely recognized Electronic Medical Records (EMR) software platforms and has received various awards and accolades such as a category leader by Gartner and was named the best overall EMR software suite by KLAS Research. Aside from hospitals and private practices, Epic also provides specialized support for Federally Qualified Health Centers (FQHC), Accountable Care Organizations (ACO) and PCMH.
Overall
Ease of Use
Customer Support
Functionality
Pros: I have been very satisfied since I switched to Epic EMR Software. The mobile compatibility enables me to easily access patient charts from anywhere.
Cons: May require extensive training, but once you learn the system it is simple to navigate.
Verdict: The comprehensive EHR solution has helped to streamline daily workflows so I can better focus on my patients.
John, Santa Clara Valley Medical Center
Feb, 2023
Overall
Ease of Use
Customer Support
Functionality
Pros: There are some really great features like the integration. Epic EMR offers integrations with a lot of other software, which is really convenient for having everything all in one place. Another is that theres a lot of information available from other practices too, because of its interoperability.
Cons: No cons that I can think of.
Verdict: I love using Epic. I think its a fantastic ehr solution which gives physicians plenty of data, clinical information and tools to work with. It offers great value.
Karlie, Senfield Family Health Group
Dec, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: It does offer some options for customizability and themes.
Cons: That being said, I don't particularly like the colors or given themes. There are somethings that arent customizable which ought to be, like document reviews.
Verdict: Theres definitely some great functionality otherwise, but I really would like to see some better updates.
Rachel, Darling Healthcare
Sep, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: I like that different clinics can interface with the same system and view the same clinical records. There are a lot of software features
Cons: I dont really like the updates all that much. Its like each time they change something like the layout and its already hard enough to get used to it.
Verdict: It is a useful ehr framework and provides good support.
Jenny, Medical Practice Center
Aug, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Great for maintaining clinical information and also HIPPA compliance, which is important considering that patient data can be shared between providers.
Cons: At times the system can slow down at times. So I think the EHR system could be improved and updated for that.
Verdict: Epic offers a great suite of tools for an EHR, with great settings and security.
Phil, South Horn Valley Healthcare
Aug, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: The online emr works fantastic, and has been very smooth. It also works pretty well for behavioural health.
Cons: E prescriptions could have some updates.
Verdict: Epic has helped us organize and better coordinate our patient care.
Lenon, Haskell Neurosurgery
Jul, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: I really like the customizability that it offers with patient charting. Theres also a lot of options and features which help speed up and streamline daily work.
Cons: Its difficult to learn.
Verdict: Epic offers some really great value for an full ehr system.
Tequila, Creekville Health Clinic
May, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Has a great feature set for an emr. Its easy to use and learn
Cons: Overall the software is smooth, but there are occassional hiccups. The support response times and general layout could also be improved.
Verdict: Definitely not an EMR for anyone inexperienced. Would definitely recommend it otherwise.
Lenny, Health care
Mar, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Epic EMR has been important for our practice and how it checks over our data. Being able to use it on a web browser is also super convenient, especially with how easily you can look up data and patient information.
Cons: Theres not much training available.
Verdict: Our practice has been much more efficient thanks to Epic.
Jacob, North Valley Neurology
Feb, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: Telemedicine works great since it also works across the ipad and mobile emr.
Cons: I think there could be more information, and things could be displayed more clearly. Id also like to be able to have more tabs on one screen.
Verdict: The settings and features are all great ideas, but I think its lacking in execution. Its a solid EMR solution, but definitely needs some improvement
Amber, Family medical center
Jan, 2022
Overall
Ease of Use
Customer Support
Functionality
Pros: It is designed incredibly well, and fetching patient records and information is very easy and convenient.
Cons: There are lots of features and different ways to do things, so at times it can be confusing.
Verdict: I really like using epic. Epic EMR has helped improve patient outcomes in our practice and is a very efficient emr solution.
Alysha, Mental and Behavioral Health
Oct, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Epic EHR is extraordinary for documentation. Its really easy to make detailed notes and there are lots of different tools and analytics to help understand patient needs.
Cons: It can be hard to change a request and a lot of the time its just easier to make new ones. Its hard to view media with other information, since it often glitches.
Verdict: Epic emr helps a lot with analyzing and understanding patient data. Would highly recommend.
Mill, GM Practice Center
Oct, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: The emr can be used in lots of different clinical settings. Very versatile in that sense. Being able to integrate with our instruments is incredibly helpful. Its simple to get patient information and records. The setup was smooth.
Cons: Its costly and requires an educated IT staff. Might not be suited for smaller practices.
Verdict: Epic is an awesome emr solution for pretty much any medical provider that can afford it.
Scott, Health Network Hospital & Health Care
Jul, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: Simple to see what you need to click on since the UI is really clean. Documenting works really well also. Charging is simple and adaptable.
Cons: The templates are difficult to adjust to my own personal preference. The formatting can be a little long sometimes, and it gets pretty tedious to go through different records.
Verdict: Ive used the Epic EMR system on the clinical side and also a little on the admin side. There are a lot of reports and data options which really help quality control, business, and patient outcomes.
Sarah, White Coat Medical Group
Jul, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: It is intuitive, easy to use and simple to teach. It has a great and easy to understand interface. Also, the customer support has been fantastic.
Cons: It takes some time to go through all the features and whatnot, but epic has just been an incredible help to our practice.
Verdict: Ive worked with loads of different software in the past, but Epic has definitely created one of the best EMRs out there. Its way better than the rest.
Bill, Johns Hopkins Hospital
Feb, 2020
Overall
Ease of Use
Customer Support
Functionality
Pros: Lots of features and good support.
Cons: The screen often freezes a lot and it usually bugs out at the most random times. It usually takes more clicks to do something that could take one or two. Things could be much more intuitive.
Verdict: There are a lot of bugs, and its not so easy to learn.
Renee, Connecticut GI LLC.
Jan, 2020
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