epic-ehr-software EHR and Practice Management Software

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Rating

  • Overall
  • Ease of Use
  • Customer Support
  • Functionality

Epic EMR Software

Rating: 4
Reviews: 31
: Nov, 2019

Developed by Epic Systems Corp., Epic is an Electronic Medical Records (EMR) software with integrated Practice Management (PM) and a Patient Portal (MyChart) solution. Epic EMR software offers extensive clinical content and support for multiple medical specialties such as Cardiology, Mental and Behavioral Health, General Surgery, Gastroenterology, Ob/Gyn, Vascular Surgery, Ophthalmology, Nephrology, and Radiology.

Universally acknowledged as one of the top EMR systems for healthcare organizations, Epic EMR offers practices of all sizes a ‘best of the breed’ Cloud-based Electronic Health Records software solution at an affordable cost. A rich clinical data library offers support and customization features backed by clinical decision support tools that allow physicians of any medical specialty to maximize their utilization of the EMR software – ensuring complete and accurate clinical documentation for every patient encounter.

The integrated Practice Management (PM) and medical billing software features ensure that all administrative and billing tasks are handled within the single software platform. This enables medical practices to speed up patient payments and improve efficiency by eliminating paper, consolidating patient balances and other financial information within the same module. The system automatically gathers coding information from clinical activity to enhance the charge capturing process, reduce administrative overhead and improve the overall revenue and billing cycle.

Haiku and Canto are dedicated apps designed to support Epic EHR software users using mobile devices and tablets. These apps are designed to enhance the user experience by offering an intuitive and native experience to modern-day physicians. Providers can access the EHR software directly from their phones or tablets which saves time and ensures timely retrieval of critical healthcare information in a highly secure and portable manner.

MyChart is a dedicated Patient Portal platform available with Epic EMR system. The secure and intuitive portal allows patients to access their healthcare information including clinical summary, e-prescription (e-Rx) history, view historical appointments and/or schedule new appointments as well as other information including lab and radiology reports instantly. Patients can also request for Prescription Refills and communicate with their healthcare providers in a secure manner.

Epic EHR is ONC-ATCB certified and fulfills all requirements for Meaningful Use, MACRA & MIPS with a specialized dashboard to track MACRA and Meaningful Use compliance. Epic is HIPAA (Health Insurance Portability and Accountability Act) complaint and so all access, storage and sharing of information through the Epic EHR platform happen in a highly secure environment that ensures the safety and integrity of Patient Health Information (PHI).

Epic EMR system is one of the most recognized Electronic Health Records (EHR) software platforms and has received various awards and accolades such as a category leader by Gartner and named the best overall software suite by KLAS Research. Aside from hospitals and private practices, Epic also provides specialized support for Federally Qualified Health Centers (FQHC), Accountable Care Organization (ACO) and PCMH.

User Reviews for Epic EMR Software

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros:

    Cons:

    Anonymous,

    Nov, 2019

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: These EMR are extremely important as they regulate the function.

    Cons: I was with one particular practice specialist but they had wrong billing and so I had to start all over again.

    Verdict: We searching in software and specialty with new patient regards work in actually being faster.

    Jonathan, Southwest Contemporary Healthcare.

    Apr, 2019

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: These EMR software are extremely important as they regulate the function. Epic EMR is great.

    Cons: I was with one particular practice specialist but they had wrong billing and so I had to start all over again using Epic EHR.

    Verdict: Our work speed improved a lot.

    Jonathan, Southwest Contemporary Healthcare.

    Feb, 2019

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The support staff went over what we needed and then they got us all the information about the software.

    Cons: They have no helping us tolerate navigate new forms with new updates.

    Verdict: I would recommend the software.

    Chris, Hook Medical Center.

    Oct, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The support staff went over what we needed and then they got us all the information about the software.

    Cons: They have no helping us tolerate navigate new forms with new updates.

    Verdict: The EHR system and has caused I would recommend the software.

    Chris, Hook Medical Center.

    Sep, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: It allows preparation for chart documentation and the smart phrase is very helpful.

    Cons: There should be customizable labels for the status of work queue lists.

    Verdict: Easy documentation and multi-functional.

    Sharon, Honor Health

    Aug, 2018

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: EPIC is very beneficial for the patients that go to more than one site, as it allows for the providers to access patient's medical history records from multiple sites the other which is very important for our practice.

    Cons: I have no complaints

    Verdict: The best EMR I have used so far.

    Alex, Fixely Healthcare Consulation

    Jul, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: This software is made for behavioral health specialty and no failure in online working.

    Cons: No date no medication name or dosage or number of refills.

    Verdict: We switched over to new Epic EMR software and this can help us for a better opportunity, Conway.

    Lemay, Neurosurgery Healthcare Center.

    Jul, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: This product is for any big and small practice and anyone who is looking for efficiency and satisfaction.

    Cons: Doesn't keep track of what insurance a patient used to have, only what they have now.

    Verdict: I learn had a way and how to use other EMR software programs.

    Schrack, Cardiac Arrhythmia Center.

    Jul, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: This software is made for behavioral health specialty and no failure in online working.

    Cons: No date no medication name or dosage or number of refills.

    Verdict: We are switched over to new Epic EMR software and this can help us for a better opportunity, Conway.

    Lemay, Neurosurgery Healthcare Center.

    Jun, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Having used other EMRs I can definitively say that Epic is the best.

    Cons: I've had many problems since I signed up in new EMR software but this one is particularly revealing.

    Verdict: There are a couple of things that any team has been able to do to help me.

    Bobby, Cardiac Care Program Center.

    Apr, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: If you pay for them historical patient eligibility is better than any other billing software we've experienced.

    Cons: The Epic is a nice EHR and tries before you buy option.

    Verdict: The eligibility tool is very helpful to ensure clients have active coverage.

    Hunger, Pancreas Ophthalmology Center.

    Apr, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Open many windows at once, Phone notes are easy to send as well as in basket messages which are the same thing.

    Cons: We had occasionally encountered dates are different than the dates the notes written making it difficult to find specific dates of visits, consults etc.

    Verdict: Excellent Product

    Sharad, Infobahb Softworld

    Apr, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: I loved the different work ques. It was impossible for a claim to get lost in this software.

    Cons: It took a lot of training to learn. Customer support was not very satisfied.

    Verdict: Hard to learn great features once you are trained

    Tiffanie, MBSCI

    Apr, 2018

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: The flow sheets are very easy. It's very easy to use results.

    Cons: It's somewhat difficult to review orders. It is sometimes difficult to see the full order of Manage Orders as well as Order History.

    Verdict: This only lacks as treatment administration record

    Abbey, Humboldt County Memorial Hospiital

    Apr, 2018

    • Overall

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    Pros: Product is great for large systems. I can find the the things I need with in the online chart which saves a call to customer support.

    Cons: I found charting by exception difficult. There are important things one may not be prompt to complete.

    Verdict: I enjoy its use for home care therapy

    Carli, Promedica

    Apr, 2018

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: Once learned it is very easy and simple to use for the patient to use health portal as well as very easy to transfer patient information across health care system.

    Cons: It takes a lot of time to learn enough to get the most out of it. Also the multiple screens to obtain patient information or perform any task.

    Verdict: Overall good product for hospital based healthcare organizations.

    Shelley, Integris

    Apr, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Ease of contracting other providers within the system. Many tools to make writing as quickly as possible.

    Cons: Managing schedule/ patient case load, difficult to see who has cancelled.

    Verdict: Efficient care coordination

    Jessica, Akron Children's Hospital

    Apr, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Easy to use templates. Communication between staff and patients is catered well.

    Cons: Improvements are required in documentation, analytics for business operations and scheduling.

    Verdict: Good for impatient applications.

    Barry, Heathcare

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: It integrates all the EMR

    Cons: Too much information is required to to fill forms.

    Verdict: Would definitely recommend this to new users.

    Shruti, Citiustech

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: A number of features giving all kinds of settings. Smart phrase is very helpful

    Cons: Need more customization in templates.

    Verdict: I use epic every day at work

    Crystal, MGH

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: It allows you to pull notes forward, create smart phrases and links to make documentation.

    Cons: Nothing much.

    Verdict: overall has been good, definite learning curve.

    Alexander, Duke Inc

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: Ease of use, scheduling and charting system in one program.

    Cons: It can be hard to train or cross train.

    Verdict: Always something to learn about;

    Zach, Muir Health

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: Nothing

    Cons: The labs are always sent to PCP.

    Verdict: Once you get logged in to Epic the navigation is horrible

    Kayla, Family Health First

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Very comprehensive EHR with multiple ways to view information. Allows for significant levels of customization and "permissions" for users of all different areas using the system.

    Cons: LOTS of clicks to get to where you want and see what you want. The ways to view images and labs are very cumbersome.

    Luis, Family First Health

    Feb, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Open many windows at once. Phone notes are easy to send as well as in basket messages which are the same thing.

    Cons: We had occasionally encountered dates are different than the dates the notes written making it difficult to find specific dates of visits, consults etc

    Sharad, Infobahn Softworld

    Feb, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: It has a good workflow design, user-friendly interface, a combination of chart review, documentation, and order management specifically designed for large hospitals

    Cons: Limited Customer support and not so fast. has some user interface issues which cannot be solved quickly.

    Jack, Infobahn Softworld

    Feb, 2018

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: Super comprehensive and adaptable to your practice needs.

    Cons: Extensive build is required along side with at least two weeks of training.

    Verdict: A challenge to get comfortable with but is totally worth it

    Carrie, Lisa Larkin MD and Associates

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Ability to connect with other hospitals and clinics.

    Cons: I am unable to convert smart phrases and preferences from one EPIC site to another EPIC account.

    Verdict: Epic experience

    Jessica, OHSU

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: I didnt have the opportunity to use different software, but it has been very easy to learn and use so far.

    Cons: I like for the very reason it was invented.

    Verdict: Charting, order entry time saving.

    Sanja, LMHS

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: Vendor provide excellent technical support and the software is super user friendly

    Cons: Nothing, couldn't find anything

    Verdict: Easy to navigate

    Kat, Cambridge Health Alliance

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

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    Pros: EpicCare EHR is by far the easiest software I have ever used. All my doctors are happy with its user-friendly interface. It is easily configurable and can be customized to meet the needs of any health care practice, big or small.

    Cons: The only thing I didnu2019t liked about this software was its lack of compatibility with anesthesia codes. The rest is all fine. Maybe its developers should add the required features and make it the best EHR out there.

    Verdict: If you ask me professionally, I would tell you that EpicCare provides the best and most reliable EHR system available right now in the market.

    Caleb, UPMC

    Nov, 2016

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