HENO is a cloud-based Health IT solution suitable for physical therapy/rehab and speech therapy practices. It works fine with healthcare organizations of all sizes. The key features of this system include medical billing software, electronic medical records, and patient scheduling software.
The software allows users to access patient charts, appointments, and cases from any web-enabled device. The system has a HIPAA-compliant data center which ensures that the medical data of your patients is protected and remains private as long as possible. The system also offers integrated reports and allows medical practices to expedite and strengthen patient care through smart, centralized patient records and assets.
Medical practices can also expedite administrative tasks and do the patient processing. It also facilitates them with the due provision of immediate overviews of outstanding tasks and to-dos. Users can keep tabs on missing docs and open notes to know which of the tasks need their immediate attention. The software also allows users to view, update, download & subscribe to patient charts, send and receive faxes in the system, case, claim and policy information, log call history and follow up notes, set internal follow-up reminders, quick-find diagnosis search tool, access payment history, set appointment reminders. The Professional Plan of this system initiates at $150/month/provider and the software is available on any iOS device.
HENO offers excellent patient care tools that have been developed through a thorough understanding of health and treatment history of the patients. The software allows you to keep all of your providers informed of patients’ medical data centralized medical records, charts, and assets. Since patient care happens to be a collaborative effort, HENO streamlines patient interactions and communications in such a way that medical teams in a healthcare organization can offer seamless patient care. It also allows users to track when patients were last in touch with them, notes about their care, and more.
Pros: It does everything for my practice. I don't need any other system to run my practice. It makes my staff more efficient, no redundant data entry, easy billing, and scheduling.
Cons: Wish it was around when I opened my practice in 2009.
Verdict: Best PT EMR and management tool out there!
Katie, Hohman Rehab
Pros: The variability makes it difficult to have the historical lab show up in one view to evaluate for trends.
Cons: We decided to use third party software to better achieve our objectives.
Verdict: It can be appealing to advanced computer users because of the versatility.
Shirley, Jupiter Billing Inc.
Pros: Issue resolving process is very easy. Customer service is quick and easy.
Cons: Training videos are old and are not step by step so it is sometimes tough to learn. Maybe a training booklet could help
Verdict: Love the customer support easy to use once you get a hang of it.
Pros: It is built for outpatient therapy. All in one system. The support has been amazing. A general store for cash based service. It is very customizable and helps your staff track visits.
Cons: No errors which there team is not already working on.
Verdict: We switched from another EMR but it has been a good decision so far.
Christopher, Physio Physical Therapy
Pros: Ease of scheduling. Easy to read notes, very customizable, general store makes cash selling easy.
Cons: Action buttons should stand out more. Some aspects are not able to to be deleted.
Verdict: Easy to navigate
Jason, Hospital and Healthcare
Pros: I like that you are able to copy your notes including the exercises for the previous sessions and update or edit the information as required.
Cons: Site operation is a little too complex, and technical assistance is not that much of a help in this domain
Verdict: It is an easy way to request billing. Loved it
Angie, Marine Sport
Pros: Makes the difficulty easy. Auto posting insurance payments is one of my favorite features.
Cons: You have things to work out everytime there is a new update or product added to it. But there are not many issues.
Verdict: HENO is making possible for us to open in other locations
Katie, Siskiyou Physical Therapy
Pros: Reduced tremendous amount of work, efficient programs to deal with our daily appointments.
Cons: The reports are a little clunky and disorganized. Occasional bugs are be worked out
Verdict: A lot of flexibility and has my day to day much more manageable
Tabitah, Physio Physical Therapy and Wellness
Pros: Most user friendly as compared to the others I have used. One complete system without multiple outsourcing tools and fully customizable
Cons: A little too expensive, learning a new system when you switch but the daily live training helps.
Verdict: HENO is all in one PM software for my clinic
Dave, Home PT NYC
Pros: Transition was smooth. Easy to use. The daily notes copy and paste feature was great.
Cons: Too many clicks to get things done. Codes doesnot have to be separate steps would be very beneficial
Verdict: Awesome overall, a few glitches with notes being erased.
Dean, Volk Physical Therapy
Pros: Excellent customer support, great software for our company and very easy to use after a little practice.
Cons: Training videos are a little difficult to follow and sometimes we run into an issue which didnt have a video. But the support is quick
Verdict: Glad we made the decision to switch to HENO
Pros: Easy to understand and navigate through just after a couple uses. Includes exercise from the previous treatment session to the current one.
Cons: Gets a little confusing when going from one site to the other. Cursor vanishes sometimes when you click on a certain spot either that was our hardware or something wrong with the site.
Verdict: Really enjoyed the experience, easy to understand
Laurel, Western Iowa Tech
Pros: Only one login for everything. No lost or forgotten fee slips.
Cons: Have to learn a lot more about this systems complexity
Verdict: I would not use anything else.
Mindy, Kauai Therapy and Wallness
Pros: Collection is easier with auto posting and it also allows a stream of consciousness report writing
Cons: It does getting used to and navigation is not that intuitive. But if you have and issue they are on the spot.
Verdict: Switched form big corporate to great startup
Christian, Synergy PT
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