• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: HENO system is actually not bad.

Cons: It comes with billing. Katie being the OWNER OF HENO, Tried to reach out to her sooo many times. NOTHING. And this is someone that I met through mutual people, which made me TRUST THEM! BIG MISTAKE ON TRUSTING THEM! She Does not know what is happening with HER BUSINESS Or her CLIENTS! JEFF too! unless ur a huge business! Their billing company suck so much, I have 1 patient where 11 out of 15 of the visits got denied bec of TIMELY FILING. And they e BLAMING ME for their mistake. Their fee is actually higher than other billing company! TIMELY FILING! Pt was seen mid of Last year, the appeal was only done THIS YEAR where the original dates of services were middle of last year!!! THEY didn disclose that they OUTSOURCE their billing to INDIA, and when u tell them to follow up on things, they don really do!! They e not doing what they are supposed to do!!! Very disappointed coz I TRUSTED THEM to do THEIR JOB!ud83dudc94

Verdict: Not good. Have them so many chances. Nothing. They e not going to work with u.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It does everything for my practice. I don't need any other system to run my practice. It makes my staff more efficient, no redundant data entry, easy billing, and scheduling.

Cons: Wish it was around when I opened my practice in 2009.

Verdict: Best PT EMR and management tool out there!

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: The variability makes it difficult to have the historical lab show up in one view to evaluate for trends.

Cons: We decided to use third party software to better achieve our objectives.

Verdict: It can be appealing to advanced computer users because of the versatility.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Issue resolving process is very easy. Customer service is quick and easy.

Cons: Training videos are old and are not step by step so it is sometimes tough to learn. Maybe a training booklet could help

Verdict: Love the customer support easy to use once you get a hang of it.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: It is built for outpatient therapy. All in one system. The support has been amazing. A general store for cash based service. It is very customizable and helps your staff track visits.

Cons: No errors which there team is not already working on.

Verdict: We switched from another EMR but it has been a good decision so far.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Ease of scheduling. Easy to read notes, very customizable, general store makes cash selling easy.

Cons: Action buttons should stand out more. Some aspects are not able to to be deleted.

Verdict: Easy to navigate

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: I like that you are able to copy your notes including the exercises for the previous sessions and update or edit the information as required.

Cons: Site operation is a little too complex, and technical assistance is not that much of a help in this domain

Verdict: It is an easy way to request billing. Loved it

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Makes the difficulty easy. Auto posting insurance payments is one of my favorite features.

Cons: You have things to work out everytime there is a new update or product added to it. But there are not many issues.

Verdict: HENO is making possible for us to open in other locations

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Reduced tremendous amount of work, efficient programs to deal with our daily appointments.

Cons: The reports are a little clunky and disorganized. Occasional bugs are be worked out

Verdict: A lot of flexibility and has my day to day much more manageable

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Most user friendly as compared to the others I have used. One complete system without multiple outsourcing tools and fully customizable

Cons: A little too expensive, learning a new system when you switch but the daily live training helps.

Verdict: HENO is all in one PM software for my clinic

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Transition was smooth. Easy to use. The daily notes copy and paste feature was great.

Cons: Too many clicks to get things done. Codes doesnot have to be separate steps would be very beneficial

Verdict: Awesome overall, a few glitches with notes being erased.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Excellent customer support, great software for our company and very easy to use after a little practice.

Cons: Training videos are a little difficult to follow and sometimes we run into an issue which didnt have a video. But the support is quick

Verdict: Glad we made the decision to switch to HENO

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Easy to understand and navigate through just after a couple uses. Includes exercise from the previous treatment session to the current one.

Cons: Gets a little confusing when going from one site to the other. Cursor vanishes sometimes when you click on a certain spot either that was our hardware or something wrong with the site.

Verdict: Really enjoyed the experience, easy to understand

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Only one login for everything. No lost or forgotten fee slips.

Cons: Have to learn a lot more about this systems complexity

Verdict: I would not use anything else.

• Overall

• Ease of Use

• Customer Support

• Functionality

Pros: Collection is easier with auto posting and it also allows a stream of consciousness report writing

Cons: It does getting used to and navigation is not that intuitive. But if you have and issue they are on the spot.

Verdict: Switched form big corporate to great startup