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ICANotes is a Health IT solution designed for behavioral health practices. This system is cloud-based and is best for midsize to large behavioral health clinics. ICANotes EHR / EMR is primarily used by social workers, psychiatrists, psychologists, counselors, nurse practitioners, group therapists, and other similar mental and behavioral health physicians in clinics, hospitals, individual practices and group practices across the US.
ICANotes features a button-driven narrative charting tool that allows physicians to swiftly create patient documentation. Clinical notes on this system can be made quickly. They are individualized for the patient and are narrative in form. Specific to mental health, the notes contain pre-existing content generation buttons. These buttons are arranged in clinically logical ways and help save time.
Other important features in this system that enhance patient care include highly accessible records, an intuitive interface, and advanced clinical and demographic searching capabilities. ICANotes is ONC-ATCB certified and can easily record all information required for meaningful use. This makes clinicians eligible for federal incentive payments.
The system can also be customized to the needs of medical practice. The self-coding feature in ICANotes automatically determines the maximum reimbursable E/M service code support given by each generated note. The system allows clinicians to create mental health clinical reports and progress notes with no dictation or typing. Since the software is web-based, clinicians can access their behavioral health records from any platform using the internet.
If you are a medical practice looking for a cloud-based Health IT solution designed for behavioral health practices and best for midsize to large behavioral health clinics including social workers, psychologists, psychiatrists, nurse practitioners, counselors, and group therapists, then this might just be the system you need!
Overall
Ease of Use
Customer Support
Functionality
Pros: It is clearly designed with mental health providers in mind. The note templates are thorough yet flexible. I appreciate how much time it saves me in documenting sessions. The ability to pull forward progress notes from prior visits makes continuity of care much easier.
Cons: The interface could use a modern refresh. It sometimes feels clunky compared to other EMRs. The learning curve for new staff can also be a bit steep.
Verdict: For behavioral health practices ICANotes EMR delivers strong functionality tailored to our specific needs. It gets the essentials right and streamlines documentation.
Laura, Horizon Behavioral Health Center
Oct, 2025
Overall
Ease of Use
Customer Support
Functionality
Pros: ICANotes EMR Software has simplified the clinical documentation process. Also, the customer support is always there to help.
Cons: For now cannot think of any issues with the vendor or their product.
Verdict: A great EMR system that has helped boost practice efficiency levels.
Lisa, True Mental Health Services
Feb, 2024
Overall
Ease of Use
Customer Support
Functionality
Pros: Mental Health forms can be easily created with ICANotes EMR Software.
Cons: No issues.
Verdict: A comprehensive and robust system for behavioral health.
Nora, Mindpath Health
Feb, 2024
Overall
Ease of Use
Customer Support
Functionality
Pros: Generally, if you are lost within the system, it only takes a few seconds to find out where you need to go because there are always at least two ways there sitting in front of you.
Cons: Administration Analytics searching too much taken time in uploading to here in software.
Verdict: Results flow seamlessly into ICANotes which is most necessary for proper patient care.
Ortez, Banner Neuro Health Center.
Mar, 2019
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