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Developed by Athena Software company, Penelope case management software is a globally renowned cloud-based client information system designed for governments, nonprofits, universities, social services, and healthcare providers worldwide. The mobile-friendly system serves the needs of organizations of all sizes.
Penelope is built particularly for human services organizations. Its core features include: client scheduling, notes, automated workflows, configurable smart forms, SMS and email reminders for clients, referral and wait list management, staff communication tools, over 130 built-in reports and a one-way push to MS Exchange.
Athena has also released Engage for Penelope, a mobile feature that allow clients to complete medical documents and engage in discussions with users from their mobile devices such as smartphones and tablets. This case management software also features a secure SaaS solution which means that you can gain access to all the tools you need in just one place. This way you also save money on IT expenses.
Penelope’s cloud hosting service allows your organization to focus on your core business while we take care of your data hosting, backups, and disaster recovery, all with one easy subscription price that includes technical support and software upgrades!
Penelope is user-friendly and highly configurable. It offers extremely flexible reporting choices and is also very secure. The system operates on a unique concurrent user licensing model. This means that organizations don’t have to buy a license for each employee. They just have to pay for the maximum number of employees they think will be using the system at any one time and that’s all there is to it. This allows users to save money and create an unlimited number of user accounts.
If you are looking for a cloud-based client information system designed for governments, nonprofits, universities, social services, and healthcare providers worldwide, then this might just be the system you need!
Overall
Ease of Use
Customer Support
Functionality
Pros: Penelope system is quite simple and impressively flexible and configurable. The support and implementation team are very helpful. We have always received help which helped smooth out the transition.
Cons: While customisation is a strength but reporting and data extraction are weaker. Exporting files to excel or creating new report templates requires additional effort.
Verdict: Penelope is a strong choice for organisations needing a robust case-management platform.
Sheldon, Medical Center
Oct, 2025
Overall
Ease of Use
Customer Support
Functionality
Pros: What I like best about Penelope Case management software is its built-in smart forms and their flexibility. I am impressed how robust the whole system is and how easy it is to create and update it on our own with no need for expensive and time-consuming customization.
Cons: It is not as easy to identify messages that need attention. There needs to be a separate notification for reminders or important tasks.
Verdict: Works better and faster than many other software.
Tom, Zenith Support Services
Oct, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: We have attained great benefits using Penelope cloud-based client management software. It has some great collaboration tools that have automated our workflow and helped us save time and increased our efficiency.
Cons: Nothing as such other than the learning curve to it.
Verdict: It improves accuracy and efficiency.
Giani, Mental Health Service Centre
Oct, 2021
Overall
Ease of Use
Customer Support
Functionality
Pros: It is customizable and has many features to like. It can manage some of the most important tasks on its own like tracking intake information and demographics or consent forms, as well as client history.
Cons: I find the layout a bit old fashioned. It would be nice to see some modern layout.
Verdict: It is great to be able to customize it to our requirements.
James, Mindful Care
May, 2021
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