CareCloud EMR Software is a cloud-based integrated Electronic Health Records (EHR) Software that provides Patient Management (PM) software and Medical Billing services to practices and practitioners, whether it is a small family run practice or a large scale hospital. Healthcare providers can also manage their daily work and access patient records on their iOS and Android devices by installing the CareCloud mobile app.
CareCloud EMR system offers
The cloud-based EMR software provides portal access to patients through which they can view their history, request new appointments and even pay medical bills online.
Telemedicine allows physicians in their practice to connect with patients at their homes for routine appointments over video. This is fully integrated with the CareCloud Patient Management System.
This richly featured software also offers Electronic Health Records Software (EHR), Patient Management Software (PM), Medical Billing Service and Healthcare Analytics among other things, which makes it one of the leading systems available in the healthcare market.
Pros: Through the robust billing and collections module, we can easily see if a claim has any errors, it has helped to increase practice revenue. Also, the appointment module is pretty comprehensive and intuitive. Really happy with how we can get so much data and information from CareCloud, earlier it wasn possible.
Cons: The recent updates have made the prescription platform slow and it gets hard to work. With the changes, there are more chances of error when selecting a medication.
Verdict: The customer support has been extremely helpful and responsive. They usually fix and resolve the issue right and there.
Keith, Duke University Hospital
Pros: The intuitive interface is easy to use for both admins and healthcare providers. Really like the e-Rx functionality, errors with handwritten prescriptions have been completely eliminated.
Cons: Due to a recent update patient messages stop for a while.
Verdict: I am content with the software, it offers great features at a good price.
Lois, Dermatology Practice
Pros: Really like the patient-check in screen as it is easy to use, you just need to drop and drag. Also, the patient pictures are good.
Cons: Not happy with the billing platform. Our billing specialist can get the task done in a single phone call but for CareCloud it will take months to work on it. The calendar settings are also global and cannot be customized according to each practitioner and area which is a big drawback.
Verdict: There is room for improvement, they need to focus on their billing software.
Sharon, Medical Practice
Pros: The intuitive design of the software makes it extremely easy to navigate, new employees get a hang of it in no time and the basic software features does not require much training, this has saved our costs and time.
Cons: Customer support is just okay, the assigned customer support representative is not quick to respond.
Verdict: A great software product, like the regular updates and the billing platform.
Patricia, Diabetes Center
Pros: literally nothing, it's technology is so old it's considered a security risk by every browser and so outdated it should have been used on the original moon landings
Cons: everything! the platform is slow, unusable and outdated, the service from their team is lackluster at best and downright negligent and obtuse as an average
Verdict: shouldn't be in use and they should feel the effects of competition sooner or later since they refuse to adapt
i, care cloud is useless
Pros: The software basically moves from left to right and limited selection of specialties that are able to use tracking and denials.
Cons: Providers do not need access to billing but they schedule of all patients being seen in the clinic on a day they are working.
Verdict: I would like to know the iPhone app and the calendar app to offer a few more features.
John, Family Health Point Center.
Pros: Zip+4 and NPI database is a great feature, very easy to loop up existing appointments.
Cons: Only using PM side of system as we use a different EHR system that is dermatology
Verdict: Love it
Karen, North Branch Dermatology
Pros: Managing my clients has never been more easier. The billing app is great. It has great functionality and is fairly robust and user friendly.
Cons: The app needs more features, there should also be a way to upload clinical documents.
Verdict: I would recommend it for any practice
Melody, Life & Work Solutions, Inc.
Pros: Very easy learning curve, customizable, great metrics, graphics are excellent.
Cons: There should be a course to learn more advanced parts of the software
Verdict: Excellent software
Alan, Alpharetta Medical Associates
Pros: fairly customizable, excellent chart features, robust reporting feature.
Cons: The system is a bit costly. Smaller practices may not be able to afford it.
Verdict: Great analytics, saves time and money
Pros: very easy to learn and navigate through, customer service is always helpful.
Cons: Price is based per providers and not on what features you are using.
Verdict: User friendly
Heather, Lowcountry Psychiatric Associates LLC
Pros: Easy to navigate through and run, multiple options to check insurance eligibility.
Cons: There are not many cons to this software, customer service is great.
Verdict: Great Software, up to date
Pros: The only good part about this product is the running reports and the highlights.
Cons: Poor customer support and a number of glitches which will leave you hanging for a long time.
Verdict: If you are looking for an up to date product this is not for you.
Pros: The software has built in videos and tutorials for self learning. The system is simple and user friendly.
Cons: The support was helpful in the beginning but after we were live it was difficult to get assistance.
Verdict: Speak with providers who are using the software you are about to buy, they can give you the real picture.
Wesley, KHC Healthcare
Pros: An easy to use software.
Cons: The support hours are not very flexible, and they are bad with follow ups.
Verdict: See as many systems as you can before making a choice, whatever you choose should be the best fit for your practice.
Paige, Doctors on Call
Pros: The software offers usability with a lovely layout. It offers flexibility by letting you move sections & modules. It also offers a strong reporting module.
Cons: Nothing I do not like, but if they could somehow record the time a patient spends on each visit, it would be great.
Verdict: Make sure you use the software in each area that relates or effects your charting for patients.
Barbara, Gulf Bend Center
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