carecloud-ehr-software EHR and Practice Management Software

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Rating

  • Overall
  • Ease of Use
  • Customer Support
  • Functionality

CareCloud EHR Software

Rating: 4
Reviews: 45
: Oct, 2019

CareCloud EMR Software is a cloud-based integrated Electronic Health Records Software (EHR) software that provides Patient Management software (PM) and Medical Billing services to practices and practitioners, whether it is a small family run practice or a large scale hospital. Practitioners can also manage their daily work and access patient records on their iOS and Android devices by installing the CareCloud mobile app.

The EMR software provides services to nine specialties within the medical field:

  • Cardiology
  • Ophthalmology
  • Neurology
  • Urology
  • Gastroenterology
  • Pulmonology
  • Orthopedic Surgery
  • Internal medicine
  • Telemedicine
  • Family Practice

The cloud-based EMR software provides portal access to patients through which they can view their history, request new appointments and even pay medical bills online.

Telemedicine allows physicians in their practice to connect with patients at their home for routine appointments over video. This is fully integrated with the CareCloud Patient Management System.

This richly featured software also offers Electronic Medical Records Software (EMR), Patient Management Software (PM), Medical Billing Service and Healthcare Analytics among other things, which makes it one of the leading systems available in the healthcare market.

User Reviews for CareCloud EHR Software

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: literally nothing, it's technology is so old it's considered a security risk by every browser and so outdated it should have been used on the original moon landings

    Cons: everything! the platform is slow, unusable and outdated, the service from their team is lackluster at best and downright negligent and obtuse as an average

    Verdict: shouldn't be in use and they should feel the effects of competition sooner or later since they refuse to adapt

    i, care cloud is useless

    Mar, 2019

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The software basically moves from left to right and limited selection of specialties that are able to use tracking and denials.

    Cons: Providers do not need access to billing but they schedule of all patients being seen in the clinic on a day they are working.

    Verdict: I would like to know the iPhone app and the calendar app to offer a few more features.

    John, Family Health Point Center.

    Oct, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Zip+4 and NPI database is a great feature, very easy to loop up existing appointments.

    Cons: Only using PM side of system as we use a different EHR system that is dermatology

    Verdict: Love it

    Karen, North Branch Dermatology

    Jun, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Managing my clients has never been more easier. The billing app is great. It has great functionality and is fairly robust and user friendly.

    Cons: The app needs more features, there should also be a way to upload clinical documents.

    Verdict: I would recommend it for any practice

    Melody, Life & Work Solutions, Inc.

    Apr, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Very easy learning curve, customizable, great metrics, graphics are excellent.

    Cons: There should be a course to learn more advanced parts of the software

    Verdict: Excellent software

    Alan, Alpharetta Medical Associates

    Apr, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: fairly customizable, excellent chart features, robust reporting feature.

    Cons: The system is a bit costly. Smaller practices may not be able to afford it.

    Verdict: Great analytics, saves time and money

    Micheal, Thriveworks

    Mar, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: very easy to learn and navigate through, customer service is always helpful.

    Cons: Price is based per providers and not on what features you are using.

    Verdict: User friendly

    Heather, Lowcountry Psychiatric Associates LLC

    Feb, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Easy to navigate through and run, multiple options to check insurance eligibility.

    Cons: There are not many cons to this software, customer service is great.

    Verdict: Great Software, up to date

    Sara, Private

    Jan, 2018

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The only good part about this product is the running reports and the highlights.

    Cons: Poor customer support and a number of glitches which will leave you hanging for a long time.

    Verdict: If you are looking for an up to date product this is not for you.

    Jake, USBChiro

    Dec, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The software has built in videos and tutorials for self learning. The system is simple and user friendly.

    Cons: The support was helpful in the beginning but after we were live it was difficult to get assistance.

    Verdict: Speak with providers who are using the software you are about to buy, they can give you the real picture.

    Wesley, KHC Healthcare

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: An easy to use software.

    Cons: The support hours are not very flexible, and they are bad with follow ups.

    Verdict: See as many systems as you can before making a choice, whatever you choose should be the best fit for your practice.

    Paige, Doctors on Call

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The software offers usability with a lovely layout. It offers flexibility by letting you move sections & modules. It also offers a strong reporting module.

    Cons: Nothing I do not like, but if they could somehow record the time a patient spends on each visit, it would be great.

    Verdict: Make sure you use the software in each area that relates or effects your charting for patients.

    Barbara, Gulf Bend Center

    Sep, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The drag and drop features and the ability to utilize the dictation feature is a plus for us all. CareCloud support is second to none, My billing works so smoothly and my AR is very small and short-lived.

    Cons: CareCloud is so easy to use and all of my staff just love it. If you can use an iPhone, you can use CareCloud, We have used CareCloud for years and have had a great experience with all the apps.

    Verdict: There was a learning curve during the transition as our previous electronic health records system was almost archaic compared to CareCloud.

    Meldoy, Life & Work Solutions, Inc.

    Jun, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: It's very user friendly, our staff picked it up very quickly. We love the fact of how we can glance at our schedule and see if insurances are active inactive.

    Cons: If patients have any balance. Having access to confirm appointments through email is the best and patients love it. There client support is very friendly and always very helpful with this software and have not encounter an issue.

    Verdict: So far our office has had a great experience What we like best of this product is have access to our schedule, billing, remittance all in the same program.What we like best of this product is have access to our schedule, billing, remittance all in are the same program.

    Jessica, Leonard H. Kim Med Corp.

    Jun, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: After months of waiting to go-live, and on actual go-live our RCM was not set up and ready enjoy working with Care Cloud. We haven't had any issues with it and it has several great features electronic medical record system.

    Cons: The available options are additionally very useful Cloudcare has a simple setup, which makes the program easy to use.

    Verdict: This is a great piece of software, very easy to use with a fabulous support system keep looking.

    Mary, Socialize Sober

    Jun, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Easy to use financials which is pro if you want everyone to see financial.

    Cons: No way to block access to finance.

    Verdict: Good product

    Marie, West End Consultation Group

    Jun, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Most efficient program ever.

    Cons: The only challenge was self paying patient this program didn't cater that before but it is better now.

    Verdict: One of the easiest and most efficient EMR on the market

    Rosemary, ISK INSTITUTE

    Jun, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: User friendly and easy to navigate through

    Cons: As with anything you have to put some work into it to make it the best EHR for your practice. Larger learning curve than expected brings EMR and scheduling together.

    Verdict: As with most things you get it, what you put into it don't believe them when they tell you it is ready to go out.

    Roy, Orthopedic Specialists

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: CareCloud very attentive and gets back with me in a timely manner. Their support is second to none compared to any Business.

    Cons: They do not review the Pt charts for copied medical records per their request.

    Verdict: The software has a good support and like to our team.

    Haward, Family Health and Medicine

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: CareCloud was in transition and we were saying to a project manager who is relatively new. There are many practice management systems out there.

    Cons: The learning curve was long.

    Verdict: Great implementation and service

    Paige, Doctors On Call

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: User friendly software, easy to navigate and learn

    Cons: Sometimes it changes the balance to the patient after an entering a electronic payment, The cost to maintain the software can be a lot.

    Verdict: Affordable Solution

    Marianne, Island Endoscope Center

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros:

    Cons:

    Anonymous,

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting there would be an automatic calculation for the length in the systems.

    Cons: Tech support could be improved.

    Verdict: If you don't know how to use CareCloud systems correctly, be sure to contact a service representative who can help.

    Barbara, Gulf Band Center

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The EMR systems workflow is easy, training is very easy, terrific customer support.

    Cons: That would be nice to have more flexibility be sure to use this softwareon sending reports at every month.

    Verdict: Very intuitive

    Lain, Aiken Counseling Group and psychiatry

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The system is easy to use, great people, system responsive to needs, support staff stellar, allows overview of practice to focus on specific.

    Cons: Should be an automatic calculation for the length, Very limited on flexibility.

    Verdict: Findings is also a great benefit to charting.

    Barry, Dermatique Dermatology

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The software is fairly simple and easy to navigate through, loaded with features, templates are easy and customizable.

    Cons: Financials Screens need to be easier to view - screens are too light. Need to be able to make changes easier. The field of medical insurance and billing is not as black and white as this system treats it.

    Verdict: Be sure to use this software in every area It is not well accounted for here. But the people are with CareCloud.

    Hadley, AAIA PC Omaha

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: But the people at CareCloud are great. The system is fairly simple and understandable.

    Cons: There are some limitations with Remittance postings that create additional work. The real-life insurance and billing scenarios, related to patient and insurance side, is not well accounted for here.

    Verdict: Try it! very easy to use and the support is excellent!

    Patrice, Brad Nitzberg M.D

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: I will bee implement and make updates that are suggested and/or requested from its customers it is a very friendly a and most part of CareCloud wide you could only be features users.

    Cons: There are some limitations with Remittance postings that create additional work and it is a bit costly.

    Verdict: Great software

    Heather, Lowcountry Psychiatric Associates LLC

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Its very user friendly and for the most part CareCloud and user friendly respond to feedback and make changes that users suggest.

    Cons: Need to be able to make changes easier. Charges, insurance payments, insurance denials, All online so When Internt is down we are unbe to do much

    Verdict: Good product

    Samantha, Bouchey Eye Surgery

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: I can fix errors and submit claims from anywhere like the ease of use. The way the program is set up flows well and is easy to navigate I would love to be able to have access to the billing and claims app on an iPad.

    Cons: I have an excel spreadsheet to keep track of payment plans, but to have the payment plan info in the patient charts would be beneficial when running reports and such.

    Verdict: Easy to use

    Megan, Alpha Dermatology of Pennsylvania, LLC

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Our office recently got new merchants so we did not opt to have the payment plan app activated would recommend to use the new payment plan feature. It is simple and easy to understand.

    Cons: It takes a bit to hear back from them

    Verdict: I can fix errors and submit claims from anywhere visit one of the office using it and see it in action.

    Janet, Cary Eye Center, PLLC

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: We love how easy to use CareCloud, I use CareCloud because of its ease of use and the reports that are available for practice management purposes as well as clinical evaluations.

    Cons: There is nothing bad to say about this product.

    Verdict: They provide a support line for patients needing help with the patient portal.

    Brandi, SW Florida Pain Center

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Quick maneuver within CareCloud allows our practice to work more efficiently the support is knowledgeable and friendly.

    Cons: Currently, we have to generate static reports and it would be nice to have a collections app.

    Verdict: CareCloud does listen to its clients and makes adjustments as needed.

    Travis, Virginia Dermatology and Skin Cancer Center

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Our staff find that the applications are very user friendly. What I like the most is that the system is user friendly, encounters will not be lost. The software is designed in a manner that allows every step to flow from beginning to end we started using CareCloud.

    Cons: There is nothing bad I can say about this product.

    Verdict: The support is knowledgeable and friendly.

    Gale, Apolo and Hernandez Foot and Ankle Surgery

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros:

    Cons:

    Anonymous,

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Terrible support and reps

    Cons: We contact them again on month end as no action has yet been made on our original request. They assign a new ticket number and think they have done their job.

    Verdict: Not recommended

    Susan, Psych Associates

    May, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The software is designed in a manner that allows every step to flow from beginning to end.

    Cons: There is nothing I do not like about the product at this time Identify where your current software is not working and look.

    Verdict: Our practice is working more efficiently.

    Marialnes, Apolo and Hernandez Foot and Ankle Surgery

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Carecloud is a very user friendly system. They have a lot of helpful reports.

    Cons: The line just rings and no one picks up the phone.

    Verdict: Support needs to be better

    Jeannie, Alberto Casaretto, MD PLC

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: CloudCare is one of the best out there as far as being user friendly and have most of all the features you need. It's easy to learn for both the billing and front office staff Like some software systems you have to roll balances back & forth between insurance and patient's.

    Cons: Still waiting on being able to attach documents when submitting corrected claims.

    Verdict: Once your staff gets the hang of it things will go so smoothly. Will get your claims paid fast and with less denials.

    Kethy, The Evergreen Clinic

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The reporting is easy to work with and you are able to really dig deep down into things with the reports. My client Manager is amazing. They take our recommendations for enhancements very seriously and have even made improvements that I have suggested.

    Cons: I have worked with Carecloud for three years now i actually don't have any Cons for care cloud.

    Verdict: CloudCare is easy to work with and has amazing reporting, care cloud would be a great choice!

    Brenda, Corpus Christi Urology Group

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: It is not very user friendly and it is very hard to get into the training site .

    Cons: The EHR system does not follow meaningful use guidelines, We have been using Carecloud EHR for a little over a year When you call for customer support expect to wait 30 min or more.

    Verdict: Not a very good choice

    Joni, Dvamp

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros:

    Cons:

    Anonymous,

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: It felt like you can throw a net over the features and functions of this type of software, CareCloud made the sales process simple and that helped my decision.

    Cons: You have to go thru multiple screen to check in a patient and to find a co-pay, that make it very time consuming over and above for our practice.

    Verdict: If the process is simple and clear in the sales process, the service will also be simple and clear but not as functionally rich.

    Ted, La Jolla Wellness Studio

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The reporting is easy to work with and you are able to really dig deep down into things with the reports. Our client Manager is amazing. She works very hard on projects that have improved our practice workflow.

    Cons: There is nothing I do not like about this product

    Verdict: Quality service, excellent collection rates.

    Dana, Ocean State Dermatology, Inc

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: This is a great piece of software, very easy to use with a fabulous support system, Cost, Help Line.

    Cons: The insurance section in the patient's charts do not show effective dates even though it is a necessary information in order to put the insurance.

    Verdict: CareCloud has a simple setup, which makes the program easy to use. The available options are additionally very useful.

    John, Westford Dermatology and Cosmetic Center

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: I Have no had any issues with it and it has several great features and Enjoy working with Care Cloud.

    Cons: When you start work ease of Use should have been a sleek beginning.

    Verdict: The available options are additionally very useful Chat is glitch.

    Mary, Socialize Sober

    Apr, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: The software is super user friendly, the tracking on denials and no-responses ensures that you don't have to pull any reports.

    Cons: The specialty section should have more options.

    Verdict: All in one ultimate

    Megan, Innovative Medical Billing LLC

    Mar, 2017

    • Overall

    • Ease of Use

    • Customer Support

    • Functionality

    Pros: Safe for patients security, always having a reminder is great.

    Cons: Sometimes it doesnot give the insurance information e.g if the deductibles are applied to the type of visit.

    Verdict: Awesome experience

    Ana, VCS

    Feb, 2017

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